Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We're seeking a Senior Product Designer to join our Consumer Servicing team, with a primary focus on our Chat Experiences. In this role, you'll shape how customers and agents interact through our chat interfaces while contributing to our broader servicing ecosystem, including Agent Experience, Self-Service Experience, and Refunds and Disputes. You'll bring expertise in creating intuitive, efficient experiences that serve both our customers and internal teams, transforming complex servicing workflows into seamless interactions.
What you'll do:
-
Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency
-
Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents
-
Drive short-term optimizations while contributing to our long-term vision for customer service
-
Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms
-
Contribute to our conversational design patterns and help establish best practices for chat interactions
-
Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem
What we look for:
-
5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
-
Strong portfolio showcasing work you have developed that demonstrates end-to-end design processes / tools / experiences and successfully shipped digital products in fast-paced environments
-
Experience designing conversation flows, chat interfaces, or related customer service app experiences
-
Proven ability to navigate ambiguous problem spaces and drive work forward independently
-
Strong track record of effective cross-functional partnership and collaborative problem-solving
-
Experience working with and contributing to design systems
-
Ability to balance high-quality execution with pragmatic shipping decisions
-
Self-directed work style with a proactive approach to seeking feedback and driving projects forward
-
Passion for improving financial services through thoughtful design and technology
-
High level proficiency with Figma, FigJam, Google Suite, and other design tools
Nice to have:
-
Experience with consumer finance and/or payments
-
UX writing experience
Pay Grade - L
Equity Grade - 8
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000
USA base pay range (all other U.S. states) per year: $142,000 - $192,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Similar Jobs at Affirm
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
