About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
Upstart’s Product Experience team brings together design, research, and content strategy to create cohesive, data-informed, and customer-centered experiences across the borrower and capital sides of our marketplace. We are a growing team building the product experience capability at Upstart, raising the bar on craft, strengthening cross-functional partnership, and shaping how disciplined, insight-driven design contributes to our business outcomes. The role sits within a cross-functional squad led by a Senior Manager overseeing B2B and B2C experiences across Servicing, Capital Marketplace, and Auto Retail.
As the Senior Product Designer, Capital Marketplace, you will shape the tools and workflows that help lenders and investors onboard, integrate, deploy capital, and manage their portfolios. You’ll lead research, define strategy, and design intuitive experiences across Capital Implementation, Partner Experience, and Capital Insights. Your work will translate complex financial, operational, and compliance requirements into clear, trustworthy solutions that support strong partner relationships and scalable capital operations.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact
- Create user journeys, workflows, prototypes, and polished mockups that define how lenders and investors onboard, integrate, configure portfolios, and manage ongoing capital programs.
- Lead research, discovery, and usability studies with internal teams and capital partners to understand expectations, pain points, and operational workflows across implementation, program setup, monitoring, and lifecycle management.
- Translate complex financial, compliance, and operational requirements into intuitive experiences that support origination and loan sale execution, third-party integrations, and partner-facing tools.
- Partner with product and engineering teams to design lender and investor interfaces that improve partner success, reduce operational burden, and strengthen transparency and trust in the platform.
- Shape internal tools that streamline deal setup, program configuration, performance reporting, and platform scalability for Capital Insights.
- Use qualitative and quantitative data to validate design decisions, improve accuracy and comprehension in data-heavy workflows, and increase partner confidence in Upstart’s reporting and intelligence tools.
- Contribute to a unified design system that supports secure, consistent patterns across capital partner and internal experiences.
- Produce clear design artifacts that drive alignment across product, engineering, operations, risk, and compliance stakeholders.
Minimum Qualifications
- 7 or more years designing customer-facing or enterprise digital products, with experience simplifying complex workflows and data-dense systems.
- Demonstrated expertise designing for responsive web and, ideally, native mobile or tablet workflows used in operational environments.
- Strong portfolio showing end-to-end design thinking grounded in user insight, clarity, and system-level reasoning.
- Skilled with Figma and research tools such as Usertesting, Maze, or Lookback.
- Experience collaborating with cross-functional partners in technical, risk, or compliance-driven domains.
- Strong communicator who can articulate tradeoffs, share work with clarity, and build alignment across engineering, operations, and business teams.
Preferred Qualifications
- Experience designing enterprise or B2B platforms, especially in fintech, capital markets, lending, or other regulated industries.
- Familiarity with financial reporting, workflow automation, or partner lifecycle management tools.
- Ability to navigate ambiguity, balance business goals and risk considerations, and design for accuracy, transparency, and trust in high-stakes environments.
- Depth in accessibility and inclusive design, especially for complex or detail-critical workflows.
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
- Paid time off, sick and safe time, and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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