Senior Process Analyst – Go-To-Market Business Excellence

What You Can Expect

You will design and optimize go-to-market processes that drive efficiency across Sales and Channel operations. Partnering with cross-functional teams, you will translate business needs into scalable system solutions. Your work will directly improve operational performance and customer experience.

About the Team

We drive operational transformation across Zoom's go-to-market ecosystem through process excellence and systems integration. Our team collaborates horizontally across Sales, Channel, and Enterprise Systems to deliver scalable solutions. We exist to enhance efficiency and enable revenue growth.

Responsibilities

• Analyzing go-to-market workflows to identify inefficiencies and designing optimized processes that incorporate automation, standardization, and lean principles

• Leading discovery sessions and creating detailed process maps that document current state, identify gaps, and define future-state solutions

• Partnering with Sales Operations, Revenue Operations, and Enterprise Systems teams to ensure process designs align with Salesforce, CPQ, and ERP capabilities

• Establishing standardized methodologies, templates, and documentation to build process maturity and compliance across go-to-market functions

• Defining KPIs and tracking process performance to drive continuous improvement and provide visibility to leadership on operational health

What We're Looking For

• Bring 6+ years of experience in Sales Operations, Business Operations, or Strategic Process Improvement within SaaS or high-growth environments

• Apply process mapping, analysis, and design methodologies such as Lean or Six Sigma to solve complex operational challenges

• Work proficiently with enterprise systems including Salesforce, CPQ, and ERP platforms

• Translate business requirements into scalable, system-enabled process solutions

• Communicate effectively across organizational levels and influence stakeholders to drive process adoption

• Hold a Bachelor's degree in Business Operations, Information Systems, or related field, or equivalent practical experience

• Possess Lean Six Sigma Green or Black Belt certification

• Demonstrate experience with change management, partner ecosystems, or business transformation projects

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.