Senior People Operations & Transformation Partner

​​This is Adyen

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Speed is the foundation of our company. We think fast. We work fast. We launch fast. We are honest, direct, and try to have some fun too. We’re creating our own path, with a global team driving sustainable growth. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Senior People Operations & Transformation Partner

Adyen is looking for a Senior People Operations & Transformation Partner to join the Global HR Innovations Team to further drive the international growth of the company. Our aim as a team is to support the development, management and retaining of our talented Adyen workforce - we keep our people moving to keep payments moving. 

At Adyen, our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can contribute to our fast growth. We believe that people reach their utmost potential if we give them freedom, opportunity, and ownership over their work. 

With a curious and innovative-driven mindset, you will be responsible for ensuring our employee experience is seamless, consistent, and scalable throughout the employee lifecycle. Your expertise will be used to analyze operational pain points, lead process redesign initiatives, and leverage our core HR systems to eliminate manual work. This role requires a unique blend of deep operational experience, technical fluency in HR systems, and a proven ability to lead organizational change whilst being a highly strategic and hands-on individual contributor.

What You’ll Do

• Proactively review, analyze, and map complex people processes, identify bottlenecks and system utilization gaps to design and implement simple, automated, and scalable solutions.
• Standardize and document People Operations policies, procedures, and workflows company-wide to ensure compliance, consistency, and readiness for future growth.
• Utilize data to measure operational performance, propose and execute changes based on clear business cases and ROI for efficiency. 
• Evaluate new HR technology and partner with People Analytics and Technology to drive innovation through data and systems enhancing operational clarity, automation and scalability. 
• Establish process governance standards, ensuring accuracy, security, and integrity across all people processes and systems.
• Act as an escalation point for complex HR process inquiries, providing expert troubleshooting and root cause analysis to resolve systemic issues.
• Act as the process expert defining the requirements for system changes (HRIS, ATS) needed to support improved operational workflows.
• Execute necessary configuration changes within the core HRIS (e.g., setting up new workflows, updating custom fields, process validation) to support process improvements.
• Execute and support the implementation of operational frameworks that drive efficiency and maintain a strong employee experience.

What We’re Looking For

• 8+ years of experience managing or scaling HR operations, with expertise in utilizing data and systems to enhance and scale processes.
• Experience with HRIS systems (e.g., Workday, Greenhouse), to optimize global people operations.
• Ability to manage complex, end-to-end projects with cross-functional dependencies.
• Ability to break down processes, identify solutions where possible, and translate business needs into technical system requirements.
• Ability to communicate operational concepts clearly to technical teams and drive consensus with non-technical business partners.
• Curious, innovative mindset with the ability to challenge existing processes and bring forward scalable, employee centric solutions. 
• Experience at a fast-paced, high growth, global company.
• Comfortable working across multiple time zones, cultures and asynchronously. 

The annual base salary range for this role is $120,000-$155,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.