Senior Payroll Implementation Consultant - Bureau

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses. 

This is a Senior Implementation Consultant position focused on guiding larger Bureau clients through their software implementation journey with Employment Hero and KeyPay. The role requires a blend of client-facing expertise and internal collaboration. You will be responsible for managing a portfolio of clients, designing and delivering training on best practices, and ensuring a smooth transition. This involves not only helping clients with their specific needs but also acting as a subject-matter expert to improve internal processes, create content, and upskill fellow team members. Ultimately, the goal is to drive a successful implementation while building strong relationships and ensuring continuous improvement.

Your key focus areas will be

• Working with both HR and Payroll teams to deliver great outcomes for our Bureau customers.
• Designing, developing and delivering Payroll and HR implementation training to Bureau clients based on best practice.
• Maintain a high level of system and client and industry knowledge and help deliver internal team training regarding these.
• Work directly with your Team Lead to identify and alleviate challenges.
• Actively review client feedback and help deliver valuable and sustainable improvement.

This will include the following

• Manage a portfolio of larger Bureau clients, servicing their needs for a smooth transition from one software to another.
• Working closely to support client system understanding and building in-platform solutions for their specific portfolio requirements.
• Educate clients on best practice using the Employment Hero & KeyPay platform.
• Respond to customer communications and queries during the implementation within SLAs.
• Attend on-site training with clients as required.
• Design, develop and support content creation.
• Ensure the business management data is up-to-date and accurate for reporting purposes and for handover to other teams. 
• Use data to review process delivery and help identify areas for improvement.
• Build strong working relationships with fellow Customer Experience (CX) team members and ensure cross-collaboration for continuous improvement.
• Act as a subject-matter expert to provide guidance and support for initiatives, projects, change and importantly, to upskill and maintain team knowledge as a priority.

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring

• 2+ years of implementation and training experience, with a proven track record of managing complex, client-facing projects.
• Expert knowledge of current legislative payroll requirements in the UK.
• Experience in creating and maintaining learning content to support new products and assist with implementations and platform adoption.
• Extensive Payroll or HR Implementations experience, with a deep understanding of the complexities and nuances of the implementation journey.
• Excellent communication skills, with the ability to engage and build rapport with clients and colleagues at all levels.
• Proven stakeholder management skills, with experience driving change and improvement with both internal and external teams.
• Exceptional time management skills, with the ability to manage a challenging workload and a high-volume project portfolio effectively.
• A passion for mentoring and sharing knowledge with others.
  

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here:

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.