Senior Ops Lead

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As Sr. Ops Lead, you will oversee day-to-day management of end-to-end or co-managed revenue cycle engagements, partnering with key client leaders to communicate performance, support operational improvements, and strengthen client outcomes. This role requires strong analytical and communication skills, the ability to manage competing priorities, and proven experience influencing change across revenue cycle operations. Experience in revenue cycle management is preferred, with a focus on supporting KLAS and NPS improvement efforts.

Here’s What You Can Expect 

• Support relationships with key client counterparts through regular communication about revenue cycle performance.
• Partner with Service Delivery to present relevant updates and address client needs with executive stakeholders.
• Support initiatives designed to improve KLAS and NPS scores.

• Collaborate with R1 service delivery and operational teams to align objectives, assess current performance, and develop remediation plans for identified risks.
• Support the execution of action plans that improve operational and metric performance by addressing identified drivers, risks, and barriers.
• Assist R1 functional leaders with decisions related to daily operations at assigned hospitals.
• Support projects that improve operational performance metrics.

• Advance R1’s strategy by translating day-to-day insights into best practices that optimize performance and support transformation.
• Develop standardized analysis and client presentation templates that address specific client needs and can be leveraged across R1 engagements.
• Perform other duties and responsibilities as assigned.

Requirements 

Bachelor's - Equivalent experience will be considered in lieu of a degree
Experience Level
Minimum of 2 years’ experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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