Senior Operations Manager, Scribe Launch (East Coast)

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

At Commure + Athelas, we are transforming healthcare with our cutting-edge AI medical scribe product, Scribe, designed to streamline clinical documentation and reduce administrative burden for healthcare providers. Our mission is to empower clinicians to focus on what matters most—delivering exceptional patient care. We’re seeking an experienced and customer-focused Launch Manager to ensure the successful onboarding and adoption of our solution.

The Senior Launch Manager will play a critical role in delivering a seamless Scribe implementation experience for our healthcare customers. Partnering with cross-functional teams and customer stakeholders, you will lead implementation projects, manage timelines, and drive the successful deployment of our AI medical scribe product. Your ability to blend technical expertise, project management, and exceptional communication skills will ensure customer satisfaction and pave the way for long-term success.

We are only considering candidates located in the East Coast

What You'll Do

• Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met.

• Develop and maintain detailed project plans, status updates, and risk mitigation strategies.

• Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs

• Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process.

• Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively.

• Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments

• Deliver customized training sessions for end-users, ensuring early adoption of Scribe

• Gather feedback during the implementation phase to identify areas for process improvement

• Work closely with the product team to share insights for future product enhancements

• Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams

• Create and maintain implementation documentation, best practices, and process improvements

• Collaborate with Product and Engineering teams to resolve technical issues during implementation

• Drive continuous improvement of implementation processes based on metrics and feedback

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Mentor junior team members and facilitate knowledge sharing across the organization

What You Have

• Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field

• 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry.

• Strong understanding of healthcare workflows and EHR systems.

• Proficiency in SQL is required

• High level of agency and intellectual curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment

• Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively

• Technical proficiency, including experience with data analysis and API integrations.

• Excellent written and verbal communication skills

• Experience managing internal and external stakeholders and the ability to influence without authority

• Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company.

• Proactive mindset with a focus on driving results and resolving issues without unnecessary delays

• Familiarity with AI-driven solutions or medical documentation workflows is a strong plus.

• Proficiency in Retool is a plus

• PMP or other project management certifications are a plus.

• Experience in prompt engineering is a bonus

• Ability to travel up to 30% for on-site client engagement

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.