Senior Network Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Network Engineer to be responsible for providing advanced technical support to maintain products and services, performs testing and coordination, use of CLR, vendor management, escalations, and other duties related to maintaining the network. Works independently under minimal supervision. Our Senior Network Engineer performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation, and judgment. Assumes all routine tasks for major or multiple projects and is periodically called upon to make un-reviewed decisions. 

We're open to this role working in a remote capacity within the United States.

Responsibilities:

• Performs advanced troubleshooting/diagnostics to identify problem areas for resolution.

• Works directly with the NCC and TAC for overall health of the network.

• Tracks trouble resolutions, provides ticket updates and other information to customers.

• Runs tests, checks processes, and manages complex repair coordination activities.

• Leads the technicians and dispatches field technicians to provide maintenance/repairs and service.

• Performs remote testing, coordinates off-net testing, and performs escalations.

• Interacts with customers; attends customer meetings, and maintains knowledge of customer needs.

• Gathers information and provide network data analysis.

• Provides technical consultation/coaching, and mentoring for technicians and staff.

• Participates in quality control, performance/process improvement measurement & tracking: assists in developing policies & procedures.

• Assists in identifying training needs.

• Works directly with vendors as required for special network deployments.

• Constantly watches the network for issues and alerting the NCC when one is identified.

• Runs scripts across the network looking for inconsistencies or required updates.

• Works directly with telemetry when console access to all devices is not provided or down.

• Works directly with Coresupport/Engineering on network integrations and special projects.

• Creates and deploys Maintenance Requests for after-hours network augments.

Qualifications:

• Bachelor’s degree in related field or equivalent work experience.  

• Minimum of seven (7) years of experience working in a service provider role.

• Optical vendor certifications preferred (Ciena / Infinera / Nokia.)

• Technical Project Management experience.

• Proficient with SONET/DWDM Network Configurations.

• Must have experience with Ciena 6500 /Infinera/Alcatel PSS-32/16.

• Ability to create/modify DWDM/SONET services (DS3 to 100GIG.)

• Flexible schedule to support the deployment of after-hours maintenance requests.

• Excellent verbal and written communication skills.

• Ability to communicate with internal and external stakeholders at all levels, conveying technical language in a concise manner.  

• Detail oriented.

• Flexible and adapts well to a constantly changing environment.

• Experience managing technical projects.

Estimated base salary range: $95,100 - $110,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.