At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.
We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change.
We are seeking a Senior Marketing Operations Specialist to manage the marketing technology, processes, and data that set up effective marketing at Submittable. Your job is to ensure high data quality and help colleagues access and understand that data to enable smarter decisions, and to own the inbound and outbound marketing technology and workflows.You’ll play an important role in enhancing the efficiency and success of our marketing efforts.
This role reports to the Revenue Operations Manager as part of a centralized operations team, and collaborates closely with leaders from marketing and sales development.
This high-impact, data-focused individual contributor role is ideal for someone who enjoys diving deep into processes, systems, and data to find and solve problems by improving workflows. The ideal candidate is excited about the opportunity to own a marketing tech stack, with Hubspot and Salesforce at its core, and to work closely with partners across teams to help impact change and improvement. You have the technical skills necessary for operational oversight, and enjoy being heavily involved in data analysis and performance metrics.
How You’ll Make an Impact
- Partner with Marketing, Sales & RevOps to optimize go-to-market processes, lead routing, data enrichment and more
- Monitor inbound lead volumes and routing to ensure all systems are functioning as designed
- Track key metrics weekly such as conversion rates (MQL, SQL, Opportunity, Win) and lead quality, identifying performance issues in real time
- Work with leadership to develop reports / dashboards and analyze findings
- Implement, manage and deliver marketing attribution reporting and insights
- Create and maintain scalable processes including SFDC/HubSpot campaign setup, lead scoring, lifecycle workflows, UTM management, forms and data field mappings
- Maintain CRM databases to ensure data integrity, accuracy and cleanliness
Skills & Experience We Hope You Bring
- 5+ years marketing operations experience with at least 3 years managing marketing automation systems
- Demonstrated experience working with multiple tools in a marketing tech stack and ensuring accurate data flow and integrations, in collaboration with technical teams.
- Skilled at analyzing data from multiple sources and turning it into actionable insights for marketing and sales teams.
- Experience supporting multiple products and sales funnels is a plus.
- Proactive about system functionality, workflow, and data quality, with a focus on catching issues early and continuously improving processes.
- Curious about how processes work and how to make them better.
- Strong communication skills and ability to manage timelines effectively with stakeholders.
Location: This is a remote, U.S.-based role — you must live and reside in the U.S. full-time. You’ll collaborate daily with Submittable’s sales, marketing, and G&A functions.
Salary Details: The annual salary range for this position is $92,450-$122,400. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.
Why Submittable?Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.
At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!
Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:
- Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
- 401(k) plan with employer match starting day one
- Equity stock options to share in our success
- Flexible hours, remote work options, and generous vacation and sick leave
- Paid parental leave for mothers, fathers, and adoptive parents
- Professional development stipends to support your career growth
- Opportunities to participate in community outreach and volunteer programs
- Monthly company-sponsored happy hours and gatherings to connect and unwind
At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.
We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.
As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background.
Our Approach to AI in our Hiring ProcessWe believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
