Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As the Director, Strategic Accounts you will play a critical role in driving customer satisfaction, retention, and revenue growth for our robotics and automation solutions business. You will be responsible for leading key strategic customer relationships, building strong partnerships with decision-makers across all levels. You will tackle challenges quickly, keeping things organized and ensuring issues are resolved efficiently. You will bring strong leadership, technical insight, and client-facing experience in a dynamic, innovative environment as well as strong organizational skills to ensure each customer and site have a line of site as to the issue, owner and date to resolve. This position will report to VP, Strategic Accounts.
What we do
The Account Management Team is part of the Sales organization, which is responsible for developing, negotiating, and executing contracts with large customers.
What you’ll do
Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels, including plant, quality, and executive team members as appropriate.
Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention while keeping each plant organized with an open issue, PDCA or tracking mechanism to ensure accountability across issues and speed to resolution.
Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable.
Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements.
Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives.
What you’ll need
Bachelor’s degree required.
Minimum 12 years of experience in account management, client services, or sales, preferably within robotics, automation, or industrial technology sectors.
Strong communication, negotiation, and presentation skills, with proven ability to engage with stakeholders at multiple organizational levels.
An ability to proactively resolve client issues and manage multiple complex accounts simultaneously.
Technical acumen and comfort with innovative, fast-paced business environments.
Our Environment
Up to 60% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $150,000.00 - $206,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Top Skills
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