Company: Protos Security
Job Title: Manager of Strategic Accounts
Reports To: VP of Enterprise Accounts
Location: Remote (EST or CST)
Company Overview
Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.
We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.
Position Summary
The Manager of Strategic Accounts is responsible for the overall financial performance, client satisfaction, retention, and growth of assigned enterprise and strategic client accounts. This role serves as a trusted business partner and Protos brand ambassador, delivering an elevated experience through a unified client centric approach focused on operational excellence, value creation, and transforming client sentiment.
This individual will lead strategic account planning efforts, drive sustainable organic growth within existing accounts, and partner cross functionally to ensure client needs and expectations are consistently met or exceeded. The Manager of Strategic Accounts will focus on both offensive (expansion) and defensive (stabilization) account strategies to support revenue retention, account growth, long term partnerships, and overall client success while continuing to demonstrate and deliver value.
Essential Duties & Responsibilities
- Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels
- Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication
- Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts
- Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability
- Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement
- Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates
- Monitor account performance trends, identify risks and opportunities, and develop strategies that demonstrate and deliver value based on client program goals
- Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution
- Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients
- Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment
- Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity
Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Finance, Accounting, or related field preferred
- Minimum 7 years of strategic account management experience within a business to business environment
- Demonstrated experience managing, retaining, stabilizing, and growing large enterprise or strategic accounts
- Experience managing strategic relationships with Fortune 100 and/or Fortune 500 organizations, with the ability to successfully navigate complex client environments and build credibility with executive-level stakeholders preferred
- Strong communication, presentation, relationship building, and problem solving skills
- Ability to collaborate cross functionally and manage multiple priorities in a fast paced environment
- Strong organizational skills with a high level of attention to detail and follow through
- Experience conducting executive level client reviews, reporting, and presentations
- Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and CRM platforms such as Salesforce
- Experience within the security industry, managed services, or enterprise client environments is a plus
Why You’ll Love Working With Us
At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:
- Purpose Driven Work – Every role contributes to building smarter, more secure environments
- Growth Opportunities – Mentorship, cross functional projects, and career development
- Collaborative Culture – Open communication, respect, and team first thinking
- People First Values – Inclusive culture and generous employee support
Benefits Include:
- Competitive compensation
- Health, Vision, Dental, and Life Insurance
- Employee Assistance Program
- FSA / HSA
- 401(k) with employer contribution
- Excellent Paid Time Off (24 days)
- Collaborative work environment (and great coffee!)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.
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