Senior Manager, Software Engineering (Head of Developer Experience)

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

I. Job Summary

At Ensemble Health Partners, we redefine what’s possible in healthcare through technology, innovation, and a passion for excellence. As the Senior Manager, Software Engineering – Head of Developer Experience, you will lead the evolution of our engineering ecosystem—empowering developers to build, deliver, and innovate faster and smarter.

This player-coach role combines strategic leadership with hands-on engineering excellence. You’ll own and optimize our core developer toolchain while driving AI adoption (Azure DevOps, GitHub, Appfire Flow), lead Site Reliability Engineering (SRE) and partner with L&D to ensure a world-class onboarding and continuous learning experience. You’ll measure and enhance developer experience and productivity using data-driven insights and best-in-class practices from engineering productivity and developer relations disciplines.

II. Job Competencies

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.

Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.

Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.

Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Excellent Written Communication - Demonstrates exceptional ability to communicate complex technical topics clearly and concisely. Capable of creating top-tier technical documentation, playbooks, and developer guides that elevate knowledge sharing and operational excellence.

III. Essential Job Functions

Developer Experience & Engineering Productivity:

• Lead strategy, governance, and continuous improvement for key developer tools (Azure DevOps, GitHub, Appfire Flow) to streamline the end-to-end software delivery lifecycle.
• Define and track metrics for developer productivity, satisfaction, and flow efficiency using frameworks like DORA, SPACE, and Accelerate.
• Champion automation, standardization, and simplification across engineering practices and environments.
• Drive initiatives to remove friction from the developer journey—from onboarding to daily workflows.

AI & Innovation Enablement:

• Partner with teams to embed AI into developer workflows and software delivery, leveraging tools for code generation, documentation, and testing.
• Pilot new AI capabilities and assess their impact on developer efficiency and quality.

Site Reliability Engineering (SRE) Leadership:

• Manage and mentor the SRE team to ensure system reliability, scalability, and performance.
• Foster a blameless culture of continuous learning and proactive incident prevention.
• Collaborate with engineering teams to embed reliability and observability into the development process.

Learning, Onboarding & Growth:

• Serve as the primary liaison with Ensemble Learning & Development (L&D) to co-design and deliver high-value onboarding and career growth programs for engineers.

• Establish a culture of mentorship, continuous learning, and professional development.

Engineering Excellence & Cross-Functional Leadership:

• Promote best practices in code quality and delivery across all engineering teams.

Other Preferred Knowledge, Skills and Abilities

• 3-5 years of leadership experience
• Minimum 7 years’ experience in software engineering or applicable technology experience
• Preferred Revenue cycle or HIS experience
• This position pays between $122,900 to 184,350 based on experience

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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