Senior Manager, Sales Processes & Planning

Job Description

We are seeking a dynamic Senior Sales Process & Planning Manager to become the Global Process Owner for Customer Master Data—a pivotal component of our commercial processes. In this role, you will shape how we manage, govern, and continuously improve our Customer Master Data on a global scale, working with stakeholders across markets, functions, and levels to drive consistency, quality, and efficiency.

Please note:

The role can be based at either our LEGO Campus in Billund, Denmark, or our vibrant Boston HUB. Our hybrid working model allows for three days in the office and two days working from home each week. Please note that no relocation assistance is offered for this position.

Core Responsibilities:

• Global Standardization & Governance: Define and maintain global standards, policies, and governance frameworks for Customer Master Data to ensure consistency and data quality across key applications and markets.
• Process Optimization & Continuous Improvement: Proactively identify opportunities to enhance efficiencies and improvements within master data processes, leading the execution of these initiatives in collaboration with relevant stakeholders.
• Cross-Functional Collaboration: Partner closely with Product, Commercial, Finance, Digital, and other functional teams to align on data strategy, attribute management, customer hierarchy structures, and market setup requirements.
• Stakeholder Management & Change Enablement: Manage and influence multiple stakeholders at various levels to achieve end-to-end objectives, embedding standardized practices and driving the adoption of best practices across the organization.
• Data Quality & Local Support: Collaborate with local data owners and users to resolve data quality issues, provide training, and support the adoption of global standards at a local level.
• Awareness & Advocacy: Elevate the understanding and importance of Customer Master Data across the organization, positioning it as a strategic enabler for business performance.
• Bridge Between Business & Technology: Serve as the key link between Digital teams and business end users, ensuring alignment on requirements, successful implementation, and effective user adoption.

Play your part in our team succeeding

As the Senior Sales Process & Planning Manager, you will serve as the Global Process Owner for Customer Master Data, leading the standardization, governance, and continuous improvement of master data processes on a global scale. This role is a core enabler for multiple upstream business processes, requiring strong cross-functional collaboration and the ability to influence change across diverse stakeholder groups.

Do You Have What It Takes?

Experience & Knowledge:

• Experience leading process ownership and governance structures, ideally related to digital, data, or commercial products.
• Proven experience with master data management, data collection processes, and/or data analytics.
• Experience in developing and implementing master data policies and procedures.
• Strong project management skills with experience leading cross-functional projects involving complex stakeholder landscapes.
• Demonstrated ability to identify business requirements and translate them into actionable specifications for technical teams.
• Proficiency in Excel, data extraction, and BI tools (e.g., Power BI).

Skills & Competencies:

• Strong analytical and structured problem-solving skills with a genuine passion for data.
• Excellent communication skills with the ability to convey complex information in a clear and accessible manner.
• Ability to engage, influence, and manage stakeholders at all levels of an organization.
• Confident in taking ownership and accountability for global processes and governance frameworks.

As a colleague, you are proactive, adaptable, and thrive in dynamic environments. Your ability to foster relationships and drive change.

#LI-SG2

#LI-Hybrid

Compensation

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.