Senior Manager, Sales Operations - Consumer

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Senior Manager, Sales Operations - Consumer

Location: US Remote

Position Summary

This position is responsible for supporting Cx Dermatology Skin Health field sales operations to drive results and enhance overall field execution and performance.  This role requires daily collaboration with field sales, internal key partners and external resources that support alignment of KPIs to Cx Strategy.  This role will drive operational excellence and improve the efficiency, optimization, communications, and productivity related to driving demand and profitability within the Cx business. 

This position will be responsible for overseeing direct dispensing of consumer products thru the HCP. 

Key Responsibilities

• Drive commercial excellence by identifying capability-building initiatives for Regionals Sales Managers and Field Sales Representatives focused on enhancing business planning, optimizing resources, and improving sales outcomes and salesforce productivity.
• Serve as primary conduit and gatekeeper for all data requests coming from the field.
• Serve as the primary liaison with external partners and Salesforce Effectiveness teams to develop, optimize and evolve operation dashboards for leadership and field sales.  Leverage data insights to assess impact and identify opportunities to enhance sales performance. 
• Monitor, report, and analyze field performance metrics monthly, recommending strategic actions to improve salesforce effectiveness.
• Execute segmentation and targeting analysis to optimize call planning, territory design, and salesforce deployment for maximum reach, frequency and ROI.
• Primary Cx HCP conduit for reporting to support DSHP sales plans, provide analytical and financial modeling to the sales director(s) and regional sales managers that improve understanding and realization of opportunities to impact better execution and resource deployment for the DSHP sales team.
• Maintain a current and expansive understanding of customer needs, challenges and opportunities through consistent and impactful field interaction with Regional Sales Managers, Field Salesforce and Key Opinion Leaders.
• Partner with cross-functional teams to maintain, enhance and rollout salesforce effectiveness platforms to enhance field execution including dashboards and Veeva CRM systems
• Develop and lead the process for Cx sales incentive compensation plans and contests that help the business unit best achieve its vision, strategy, objectives, and financial targets while motivating the sales organization.
• Leadership and management of direct dispensing of consumer products to HCPs.
• Partner with outside fulfilment company, internal stakeholders and HCP customers to meet the needs of  direct dispensing.
• Other duties may be assigned

Preferred Skills and Qualifications:

• Bachelor's degree in a business-related field is required.
• MBA strongly preferred.
• 8-10 years of professional experience, including 5+ or more years of progressive sales operations/commercial operations. Experience supporting field sales with formal sales leadership preferred. Cross-functional management or leadership experience (i.e. Marketing, Sales, Sales operations and strategy, Strategic Accounts, analytics)
• Understanding of the US dermatology market and field sales deployment models
• Highly developed analytical, operational, and communication skills
• Demonstrated ability to think strategically, understand performance drivers, build alignment, influence and execute without direct leadership authority
• Demonstrated ability to build strong relationships and collaborate with cross-functional groups
• Strong presentation, written and verbal communication skills
• Entrepreneurial and innovative spirit
• Strong leadership, interpersonal skills, and emotional intelligence
• Learning agility with the potential to take on increasing responsibility and management

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $135,000-170,000.

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

What we offer in return 

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. 

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter. 
• The next step is a virtual conversation with the hiring manager  
• The final step is a panel conversation with the extended team 

Our people make a difference 

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.  

Employer’s Rights: 

This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.  This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.