Senior Manager, Research Operations and Risk Analytics

Locations: VA - McLean, United States of America, McLean, Virginia
Senior Manager, Research Operations and Risk Analytics
Senior Manager, Research Operations and Risk Analytics
The Sr. Manager, Research Operations + Risk Analytics is responsible for developing and implementing risk management and analytics practices for the Experience Design Operations team that supports all of Capital One designers and partners. This includes identifying, assessing, and mitigating risks to the team's operations, as well as developing and maintaining reporting tools and dashboards to track the performance, efficiency and effectiveness of the organization and overseeing a team of Research Operators enabling our Enterprise Products and Experiences organization.
This leader will also be responsible for designing and building process maps, dashboards, and mapping data from a range of systems of record to provide a holistic view of the business and identify efficiencies and risks across our portfolio. This role will also be responsible for governance of design standards, centralized research operations & compliance, and data monitoring for users across various third party relationships managed by the XD organization.
The ideal candidate will be a strong people leader, have a solid understanding of risk management and analytics, as well as experience in design operations, product management, process mapping, dashboarding, and data mapping. They will be able to work independently and as part of a team, and they will be able to communicate effectively with both technical and non-technical audiences.
Core Responsibilities:
Scope

• Responsible for developing and implementing risk management and analytics practices for the Design Operations team, in compliance with all applicable regulations and risk requirements for Capital One.
• They will also be responsible for designing and building processes that govern design standards, centralized governance of research operations partnering with Head of LOB Research Ops and providing a holistic view of the business to identify inefficiencies and risks across internal teams, tools, and third-party suppliers.

Collaboration & Connection

• Encouraging innovation and helping shape and manage effective and efficient risk practices across the Experience Design organization
• Partnering with cyber, tech, risk, design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work
• Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs
• Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points
• Driving momentum by creating transparency to the overall operations and risk portfolio
• Connecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teaching
• Establishing consistency of terminology and standardized reporting for Experience Design as a whole and across Experience Design business units in collaboration with key partners

Lead & Develop Teams

• Building and leading a successful team by mentoring, coaching, and elevating others
• Guiding team members in strategy, research, design, alignment, analysis, process improvement, and change management
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovery, Delivery and Support

• Assisting and driving project delivery, including project and process management, reporting, and stakeholder engagement
• Own drafting and reviewing materials for senior management, and other governance activities
• Identifying, standardizing and scaling operations best practices, specifically with respect to risk management, data governance and overall metrics and reporting
• Designing, streamlining and automating organization-wide operational processes to simplify and enable Experience Design associates and leaders to focus on their work
• Developing and deploying a communications and education strategy for operational or risk management change
• Maintaining all Experience Design research operations metrics, reporting, feedback and routines:
• Reporting on the portfolio of work, organizational health and satisfaction to stakeholders
• Coordinating and facilitating operational activities and events
• Tracking effectiveness of operating standards and talent/performance management activities
• Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution
• Leading Audit engagements as point person when Audit Responses arise
• Ensure Data Management policies are followed, and controls are monitored
• Assist in capturing, maintaining, and analyzing data, interpreting it to ensure consistency and adequate Risk Management adherence

• Basic Qualifications
  
  • Bachelor's Degree or Military experience
  • At least 5 Years of Project Management experience
  • At least 3 Years of People Management experience
• Preferred Qualifications:
  
  • At least 8 years of Project Management experience
  • At least 5 years of People Management experience
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • Master's degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related field
  • Experience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partners
  • Experience managing multiple large portfolios of work
  • Familiarity working with design, creative or analytics teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).