Location(s):
United States of AmericaCity/Cities:
RemoteTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
October 31, 2025Shift:
Job Description Summary:
The Senior Manager, Region Customer Service role provides the North American Operating Unit (NAOU) with a single point of contact for Customer Service across both regional and national functions. The role manages planned and unplanned activities that impact multiple orders, customers, and markets at both regional and national levels.
This position leads numerous meetings and management routines in which they interface with central, regional, and national Supply Chain managers and leaders. The work involves assessing complex issues, gathering information from diverse stakeholders, collaborating to create effective solutions, and communicating those solutions to the Customer Service Team and other relevant stakeholders.
Responsibilities also include running queries, analyzing data, and using reports to identify trends and drive problem resolution. The scope of work encompasses project management and leading process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups. The ideal candidate will have deep knowledge of NAOU’s supply chain, exceptional problem-solving ability, strong communication skills, and a customer-focused mindset. They must demonstrate the ability to prioritize, work with urgency, and operate independently.
This role represents a career advancement opportunity beyond the OTC Customer Service Team, due to its broader scope, increased complexity, and engagement with high-level stakeholders across both regional and national domains.
Function Related Activities/Key Responsibilities:
Represent Region Customer Service on process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups
Lead management of planned/unplanned activities for the assigned facilities
Informal and formal allocation, Hurricane Preparedness, Holiday schedules
Develop customer facing communications
New item implementations, Managing warehouse closing/openings, Item discontinuations
Support process modernization and automation
Support SAP implementations (including Contour/s4/Hanna/p40)
Support supply chain project implementations
Lead cross functional order management & customer service improvement initiatives
Assist with natural/manmade disasters, Unplanned closings
Redirects, Dock Capacity, Transportation issues, Load weight initiatives
Open order reports, Pointer changes for customers, Quality holds
Pre-Cuts, Short code and too old to sell process, Product recall coordination
Support team absence with coverage of responsibilities across time zones
Qualifications & Requirements
Bachelor’s degree preferred
7-10 years of experience in Customer Service and/or Supply Chain. Exposure to Lean Six Sigma (Green Belt Certified is a plus, but not required)
Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
Experience with SAP (P08, P40, BW, IC, R/3), OTM
Experience with Salesforce (Thirsty)
Knowledge of the Order to Cash Life Cycle
Intermediate understanding of Supply Chain Management
Strong communication skills
Project management experience
Skills:
Influencing, organizationPay Range:
$114,000 - $139,000Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
15Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.Top Skills
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