Senior Manager Product Operations - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

The Senior Manager, Product Operations Manager is the central owner of Product Lifecycle Management (PLM) standards, governance, and cross-functional operating mechanisms for the CVS Media Exchange (CMX) product portfolio. This role ensures that CMX teams operate with consistency, predictability, and operational rigor as the business scales.

As the enterprise steward of product operations, you will drive the systems, frameworks, and routines that enable strong decision-making, clear accountability, and seamless cross-team execution. You will serve as a critical partner to Product Directors, Engineering, GTM, and COE teams—balancing discipline with adaptability in a fast-paced environment.

This role requires a leader who excels at influence without authority, brings strong operational instincts, anticipates risks, and provides clarity amid ambiguity. You will also mentor Product Operations Specialists and elevate operational excellence across the organization.

Key Responsibilities

Operational Strategy & Product Lifecycle Governance

• Own and evolve CMX’s product lifecycle methodologies, standards, tooling, templates, and quality controls.
• Ensure CMX-wide alignment on product discovery, development, GTM, launch, and post-launch monitoring, as well as product escalations.
• Govern decision gates, readiness assessments, and portfolio-level quality metrics, serving as the record keeper for end-to-end product lifecycle compliance.

Portfolio-Level Coordination, Reporting & Escalation Management

• Maintain a single source of truth for CMX product portfolio health, including dashboards, insights, risks, and resource signals.
• Proactively identify cross-team risks, dependencies, and bottlenecks, driving timely resolution.
• Proactively communicate risks and bottlenecks to relevant cross-functional stakeholders and Leadership team.
• Facilitate portfolio-wide operational cadences (Quarterly/Annual planning, resource reviews, decision forums, GTM sequencing).

Cross-Functional Alignment & Program Leadership

• Partner with Product Directors, Engineering, Data, GTM, COEs, and Operations to ensure lifecycle adherence and scalable execution.
• Ensure COE partners maintain documented GTM processes that align with CMX Product Operations standards.
• Lead cross-functional initiatives impacting multiple product lines (e.g., governance enhancements, new lifecycle frameworks, enterprise onboarding to new tools).

Change Management & Adoption

• Drive organizational adoption of lifecycle processes, templates, and operating mechanisms.
• Develop training, guides, and communication plans to ensure consistent understanding across teams.
• Act as a champion for operational excellence and continuous improvement.

Leadership & Capability Development

• Mentor Product Operations Specialists; raise operational maturity across product teams.
• Foster a culture of accountability, openness, transparency, and predictable delivery.
• Serve as a trusted advisor to leadership on operational effectiveness and scaling strategies.

Location

This role is hybrid and commutable to one of the following Corporate Hubs, which requires working in the office 2 days a week (Tuesday - Wednesday):

• New York, NY – Soho office
• Boston or Wellesley, MA
• Woonsocket, RI
• Blue Bell, PA
• Chicago, IL

Required Qualifications

• 7+ years of experience in product operations, program management, product management, or PMO in a technology, media, retail media, or digital product environment.  Demonstrated success leading complex cross-functional programs and governance processes.  Expertise in designing and optimizing product lifecycle frameworks and operational systems.

Preferred Qualifications

• Strong communication skills across all levels, including executives; able to influence decisions without authority.
• Proven ability to operate in fast-paced, ambiguous environments while maintaining clarity and structure.
• Experience identifying and managing risks, escalations, and organizational dependencies.
• Experience in Retail Media Networks, Ad Tech, or large-scale digital platform operations.
• Familiarity with tools such as Jira, Confluence, Airtable, Asana, or other PLM toolsets.
• Agile certification
• Prior experience coaching or mentoring operational roles.

Education
Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.