Senior Manager, Practice Operations

Responsibilities

• Oversee & manage KPIs of operational team members working across the population health clinic.
• Create and implement data-driven staffing and resource plans, partnering with relevant teams (CaPS, Clinical Leadership, Recruitment, Licensing).
• Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage.
• Manage caseload distribution across states, considering licensing and operational needs.
• Improve scheduling practices through strategies like load balancing and increased transparency.
• Establish and analyze key metrics to drive operational effectiveness and identify improvements.
• Ensure effective use of health IT for monitoring patient outcomes and care plans.
• Lead clinic initiatives and program launches.

Required Qualifications

• Bachelor's Degree required, Master's preferred
• Able to work 9AM-6PM or 8AM-5PM (local time zone)
• 3+ years experience in population health, chronic disease management, or care coordination.
• Proven ability to use data analytics (reporting, interpretation, analytic software).
• Demonstrated project management and leadership/influence skills with clinical teams.
• Strong understanding of value-based care models.
• Experience with EHR systems and care management data analytics tools.
• Exceptional collaboration skills to streamline processes across teams.
• Successful project delivery track record.
• Effective and empathetic communication across various channels.
• Ability to represent practice operations effectively cross-functionally.
• Proficiency in Google Workspace and common office software.

Physical/Cognitive Requirements

• This is a remote position. Prompt and regular attendance at assigned remote work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
• Capability to work in a remote environment with leadership, employees, and members in an appropriate manner.
• This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Included Health reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.