Senior Manager, Platform Operations

At Turquoise Health, platform reliability is the foundation of our customer experience. We’re looking for a Senior Manager, Platform Operations to lead the engineering efforts that keep our systems available, performant, and secure.

In this role, you’ll build and lead a talented team responsible for monitoring, scaling, and improving our infrastructure, while evolving our incident response capabilities. Your leadership will ensure we meet strict SLAs, deliver a seamless user experience, and continually improve the way we operate at scale. Your work will be central to empowering customers, protecting data, and enabling our teams to innovate without compromise.

We encourage anyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Responsibilities

Leadership & Strategy

• Hire, mentor, and manage a team of platform engineers dedicated to infrastructure reliability and performance.
• Define and execute a strategic roadmap for platform operations that improves uptime, reduces incidents, and enhances customer trust.
• Manage budgets, vendor relationships, and resources for our public site infrastructure.

Operational Excellence

• Expand monitoring, alerting, and observability capabilities across engineering.
• Establish and improve incident management processes, including on-call scheduling, root cause analysis, and post-mortem reviews.
• Set and track SLOs and SLAs to measure and maintain high service quality.

Continuous Improvement

• Partner with cross-functional teams to review and refine support processes, tools, and documentation.
• Introduce best practices in automation and platform efficiency.
• Provide support for engineering-wide initiatives.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 6+ years in platform engineering, site reliability, or related fields, including 2+ years managing engineers.
• Proven expertise in incident response leadership and on-call management.
• Strong experience managing cloud infrastructure (AWS) and platform services (e.g, Heroku).
• Proficiency with monitoring and observability tools.
• Excellent leadership and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Demonstrated ability to collaborate across functions.

Bonus Points

• SaaS or data-intensive platform experience.
• Familiarity with compliance and security frameworks (SOC 2, ISO-27001).
• Python scripting experience.
• Experience in a remote-first environment.

Salary

The salary range for this full-time position is $195,000-$215,000. Our salary ranges are determined by role and level, and reflect the minimum and maximum salary across all US locations (they are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

Benefits

• Competitive pay with equity options
• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
• Company-sponsored disability & life insurance
• Flexible PTO
• 401(k) + 4% Matching
• Fully remote work + flexible working hours
• $750 work-from-home setup budget 
• Paid bi-annual all-company in-person Summits
• Quarterly $150 co-hanging stipend to meet up with coworkers
• Monthly $100 health and wellness benefit
• Generous paid family leave
• Annual $1,200 learning & development stipend

At Turquoise, we're making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That's bonkers, right? We're working to fix that.
We're a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite. Most importantly, we're an accomplished group of folks (moonlighting as authors, bass players, improv instructors, chefs, linguists, and trivia buffs) with a passion for improving healthcare. We're eager to find ambitious and well-rounded teammates to join us on this mission.

Turquoise Health is a fully remote company based in the US. We work with team members and contractors in the US and around the world, but we operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected]