Senior Manager, Order Processing

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Senior Manager of Order Processing, you will embody our core values of building trust, fostering employee growth, and maintaining a positive and innovative work environment.  Working with various cross-functional teams, excellent collaboration skills are also a must. Manage and support the daily activities of our Order Processing Department. A team with high standards of quality, service, accuracy, and efficiency. In this role, you'll use your strong analytical skills, excellent problem-solving abilities, and commitment to outstanding customer service to help guide and manage day-to-day order processing operations. The Sr. Manager will set expectations and ensure that each team member understands their role and responsibilities. Creates and promotes accountability among all team members and ensures the team works as a cohesive unit. Provides input to strategic decisions that affect the functional area of responsibility.

Responsibilities include: 

• Leadership & Team Management
• Lead and mentor the order processing team to achieve departmental goals for accuracy, timeliness, and service quality.
• Establish performance metrics and continuous improvement goals.
• Foster a culture of accountability, collaboration, and professional development.
• Proven analytical leader requires minimal direction with the ability to work within a diverse team and boundary partners.
• Order Processing Operations
• Oversee order management, including order entry, validation, purchase orders, pricing, and ensure compliance with company policies, contractual agreements, and customer requirements.
• Manage order prioritization. Evaluate existing processes and implement automation or system enhancements to increase efficiency and scalability.
• Deadline Driven, ensuring orders are processed in accordance with the organization's customer service standards and Presidio SLA's
• Develop and document standard operating procedures (SOPs).
• Cross-Functional Collaboration
• Collaborate with Sales, Finance, Quality Control, Change Order Management, Credit, and Billing teams to ensure smooth information flow and issue resolution.
• Act as a key liaison for escalations and special-order handling.
• Continuous improvement mindset and Cross-functional collaboration
• Data-driven decision making
• Provide data-driven insights to leadership on trends, KPIs, and opportunities for improvement.

Required Skills and Professional Experience 

• Bachelor's degree or equivalent experience and/or military experience.
• 8-10+ years of progressive experience in order management operations, including 3–5 years leading teams and driving process improvements.
• Proficiency with ERP and CRM platforms such as Salesforce, D365, Certinia, or similar systems.
• Proven ability to lead teams through process improvement and change management initiatives.
• Excellent analytical, organizational, and communication skills.
• High attention to detail and commitment to accuracy in a fast-paced environment.
• This position may require minimal travel

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

*****

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

 #LI-FI1