Senior Manager, IT

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

Forward is looking for a Senior IT Manager to lead teams in a fast, agile environment supporting a company growing at a rapid pace. The ideal candidate will be hands-on, materially contributing to the technical implementation and support work of the team, while developing a vision for growth of the IT function. You should come to work every day excited to mentor and nurture the talent on your team.

As a Senior IT Manager, you will lead IT operations, overseeing system maintenance, upgrades, and new builds for Forward's business. You'll manage daily IT activities, including support services and system administration, while creating scalable operational processes. You'll also supervise and mentor direct reports, define team metrics, lead large-scale projects, and manage vendor relationships and office technology improvements. This position operates on a hybrid model, with a requirement of one day in office each week.

• Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business.

• Lead and manage day-to-day IT operations, including support services and system administrators

• Create, run, and manage operational processes to allow the IT team to scale

• Formulate, articulate, and socialize a strong vision for growth of the IT function

• Own IT information systems including Google Workspaces

• Assist team in managing MacOS, ChromeOS, and Windows endpoints

• Supervise and mentor direct reports

• Define operational metrics for your teams and hold individuals accountable to those goals

• Lead large-scale IT projects and hold direct reports responsible for project delivery

• Create and implement a unified customer communications strategy, including SMS, call center, email

• Manage onboarding and offboarding, including rolling out zero-touch laptop deployments

• Negotiate vendor contracts and renewals. Own key vendor relationships.

• Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras

• Handle AV for large company events

• Create and maintain key partnerships with global stakeholders

• Expand support to a 12x5 model

• Consolidate management of business information systems from non-technical departments

• Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements

• Travel internationally twice a year

• Rapidly growing company and team. There are ample opportunities for professional growth

• Leverage contemporary technologies. Forward uses best in class cloud services for IT operations

• Opportunity to lead high-impact technical projects

• An amazing team of peers and direct reports

• Bachelor's degree

• At least 5 years of experience working in IT

• At least 2 years of experience managing a technical team

• Successful completion of at least one major IT project

• Strong experience in system administration

• Basic scripting and automation ability

• Experience managing IT budgets and hardware lifecycles

• Strong understanding of modern IT service management practices

• 3 years of experience managing MacOS, Windows, (ChromeOS a plus)

• Advanced knowledge in the following systems:

  • Google Workspaces

  • A hosted telephony provider or PBX system

  • An MDM provider for managing Mac, Windows endpoints

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.7 billion in funding to more than 75,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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