Senior Manager, IT Payment Platform

The Sr Manager, IT Product Management will oversee the strategic planning, development, and execution of IT products across the enterprise. This role is accountable for the delivery and support of payment operations across Blackbaud and serves as a liaison between finance (AP/AR, treasury and tax), payment services and IT to ensure secure, compliant and efficient payment operations.

The Senior Manager, IT Product Management is responsible for managing a team to partner with the business to define requirements that support the delivery of business goals. This role is accountable for creating detailed design plans and IT product roadmaps and driving the delivery of projects that ensure Blackbaud payments platforms and systems will deliver on strategic goals.

Essential Functions

• Manage and mentor a team of IT product managers fostering a culture of innovation and excellence.
• Collaborate with Treasury, Compliance, Internal Audit, Technical Leads, Business Subject Matter Experts, Product Management and Quality Control to understand strategic direction and deliver operational performance needs of the organization
• Lead the product lifecycle from ideation to launch ensuring timely delivery with high levels of quality.
• Administer and drive automation through process improvements across the payment systems
• Evaluate emerging AI tools and fintech platforms for integration into existing payment and treasure operations
• Manage and mitigate operational risks by proactively identifying vulnerabilities and implementing corrective actions.
• Serve as Product Manager for an Agile release train of approximately 80 team members spanning all engineering functions.
• Provide reporting and insights to senior leadership on operational performance, risk factors, and strategic opportunities.
• Apply knowledge, best practices, and technical expertise in business analysis concepts, principles, and techniques to gather, document and manage business requirements.
• Collaborate with subject matter experts to gain alignment on requirements to create high-quality document system requirements and system/process mapping.

Experience

• 12+ years’ experience in IT product management with at least 7 years in people leadership role required.
• 7+ years’ experience with fintech platforms, core banking systems, and API-based payment infrastructures required.
• Experience in enterprise-level IT product management.
• Familiarity with Agile and scrum methodologies.
• Certification as a product owner in SAFe is a plus.
• The ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications
• Strong understanding of AP/AR processes, ERP systems, donation and tuition processing, bank formats and payment lifecycles
• Proven track record of managing operational programs, cross-functional projects, and third-party partnerships.
• Strong analytical skills and experience with project operational KPIs, reconciliation processes, and risk management.
• Ability to navigate complex operational challenges and develop data-driven solutions.

Skills

• Demonstrates knowledge about the payments space and technology; and participates in training and development initiatives to keep abreast of current trends and practices
• Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions
• Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keeps information confidential, as warranted
• Has a high sense of ownership and responsibility to ensure work quality and high level of initiative while driving continuous improvements in methods and processes.
• Demonstrated ability to lead a team to deliver work product which meets all minimum standards of quality, security, operability, and accessibility.

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Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program