Senior Manager, Educational Services & Adoptions - MakeMusic

Company Information

Help Shape the Future of Music Creation and Education at MakeMusic
At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe.

With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction.

If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for!

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

General Summary

As the Senior Manager, Educational Services & Adoptions, you will drive revenue growth for Music Brands by owning the end-to-end strategy and oversight of curriculum adoptions, RFPs, RFQs, and RFIs across both MakeMusic and Alfred Music. You will proactively identify, cultivate, and direct the development of systems that enable competitive, high-quality submissions & educational services. You will develop and collaborate on the go-to-market playbooks that expand the Music Brands’ presence in K–12 districts.

In this role, you will serve as the connective tissue between Sales, Customer Success, Product, Marketing, Legal, and Finance during the adoption process - coordinating input from across the organization and ensuring submissions are compelling, compliant and strategically tailored. You will provide strategic leadership and oversight across the full adoptions, education and in-services lifecycle.  

You will also lead the Educational Services Team - including the Program Manager, Education, In-Services Specialist, and the Contracts Manager - providing coaching, direction, and support to ensure the team operates cohesively and in alignment with our go-to-market strategy.

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

Core Functions:

• Lead and oversee the adoption and proposal timelines - ensuring RFP/RFQ/FRI opportunities are identified and registered early across state and district platforms, coordinating teams through the response process, and leveraging National & State Purchasing Cooperative organizations, to expand customer adoption pathways. 
• Establish and maintain the infrastructure that makes the adoption process scalable.  Oversight and governance of content libraries, clear SLAs, quality standards, and the cross-functional accountability structures that keep submissions on time and on-brand across the Music Brands.
• Work closely with Sales, Marketing, and senior leadership to develop strategies that align each submission with the customer’s needs and Music Brands’ evolving go-to-market positioning.
• Establish clear, efficient ways of working with contributors across Sales, Customer Success, Solution Engineering, Product, Marketing, Legal, and Finance so their input is structured, consistent, and not a burden.
• Provide competitive intelligence reporting, analyzing competitor strategies, product strengths and weaknesses, and adoption wins to sharpen and differentiate Music Brands’ approach.
• Define, track, and report on adoption and proposal KPIs - including pipeline health, win rates, and market share.  Providing leadership with regular visibility into performance of the proposal team, and using that data to continuously improve the Music Brand’ competitive positioning. 
• Represent Music Brands at national and regional educational conferences, building relationships with key decision-makers in districts and state agencies.
• Own revenue attribution and pipeline development tied to adoption and proposal activity - proactively identifying, qualifying and progressing opportunities to the sales team & success teams that contribute to Music Brands’ growth targets. Performance against these goals will be tied to a variable compensation plan. 

Team Leadership

• Lead, mentor, and coach the Educational Services Team - setting clear expectations, providing regular feedback, and supporting their professional growth.  As manager of this team, you are ultimately accountable for the performance and outcomes across customer training & enablement, contracts, and in-services.  
• Align the Educational Services Team’s work with Music Brands’ broader go-to-market strategy and revenue objectives, ensuring cohesion across proposals, programming, and in-service delivery.
• Perform other duties as assigned.

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Required Qualifications:

• 5+ years of leadership experience in state adoptions and/or formal proposals for an EdTech, music education, or SaaS company.
• 2+ years of experience in people management or equivalent leadership experience, with demonstrated ability to develop and hold a team accountable to clear performance standards. 
• PMP Certification.
• Deep understanding of the RFP/RFQ/RFI lifecycle in K–12 or institutional, including formal procurement processes and state adoption cycles.
• Working knowledge of the music education landscape - including how districts evaluate and adopt curriculum materials and the role of educators, administrators, and state agencies in that process.
• Ability to provide leadership oversight across contract-related processes in an EdTech or SaaS environment, with the ability to partner effectively with Legal and Finance to ensure obligations are met through your team. 
• Exceptional written communication skills - able to translate complex product and services capabilities into clear, compelling, customer-centric narratives.
• Ability to communicate, present, and influence all levels of the organization including executive and C-level
• Revenue mindset- Persistent, organized, and able to prioritize multiple competing priorities based on revenue goals
• Strong project management skills with the ability to manage multiple concurrent deadlines without sacrificing quality.
• Highly collaborative, with a proven track record of working across Sales, Marketing, Legal, Finance, and Product teams.
• Experience with in-service delivery and customer training programs, with an understanding of how those functions also connect to sales, adoption success, and customer retention. 

Degrees are not required and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associates degrees, bootcamps, online training, professional certifications, self-teaching and more.

Desired Qualifications:

• Direct experience with MakeMusic or Alfred Music products and a genuine connection to the music education community.
• Experience building or maintaining a proposal content library or knowledge management system.
• Strong presentation skills with comfort in both internal and external settings, including conferences and district-facing conversations.
• Sales and revenue mindset with experience working alongside or in close partnership with a sales team.
• Demonstrated ability to take ownership and accountability, and act on goals and objectives.
• Self-starter with strong problem-solving skills and the ability to execute in a fast-moving environment.

Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.

Benefits

Compensation

We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $91,151 - $151,919. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus.

 Benefits and Perks:

Health

• We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program.
• Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available.

Disability and Life

• We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D.
• Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available.

Additional

• We offer a 401(K) including a company match.
• We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources.
• Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. 
• Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees.
• Access to our onsite Music and Podcast Studio.

If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form.

 Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states.

Work Environment:

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Travel:

Willingness and ability to travel up to 20% of the time. Anticipated travel to include internal company events, industry conferences, and occasional district or state-level procurement meetings.

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