Senior Manager, Digital Manufacturing Systems

The Role:

As an experienced candidate, this role will oversee our Manufacturing and Facilities Systems team, focusing on state-of-the-art 24x7 technical support for critical CMC applications such as Syncade, Tempo, Wonderware, DeltaV, Pi, and Data Hub within our global manufacturing network. As a leader in this domain, you will be responsible for strategic oversight of Access Control Requests (ACR) provisioning, ensuring expert-level 24/7 support through an on-call rotation, directing complex incident management via ServiceNow, cultivating a rich knowledge base, and overseeing system monitoring with tools like Dynatrace. Your leadership will be crucial in maintaining the integrity, efficiency, and GMP compliance of our operational systems. This role requires an expert understanding of operational processes, GMP, engineering principles, and the ability to drive collaboration and excellence across diverse teams.

Here’s What You’ll Do

• Lead and manage the Manufacturing and Facilities Systems global support team, providing strategic direction for Tier 1 and Tier 2 support of CMC applications like Syncade, Tempo, Wonderware, and DeltaV.

• Oversee the provisioning of ACR, ensuring compliance with GMP standards and secure access to systems.

• Ensure the delivery of expert-level 24/7 support, managing an on-call rotation of highly skilled engineers.

• Direct the incident management process using ServiceNow, focusing on reducing response times and enhancing system uptime.

• Drive improvements to the incident management process utilizing KPIs and Metrics

• Develop and maintain an extensive systems knowledge base, promoting best practices and continuous learning within the team.

• Utilize advanced system monitoring tools such as Dynatrace to ensure proactive management of system health and performance.

• Collaborate with cross-functional leadership to align system changes and maintenance with broader operational goals.

• Adapt to a flexible work schedule to meet the demands of a 24/7 operational model and provide leadership coverage as needed.

Here’s What You’ll Need (Basic Qualifications)

• A Bachelor’s degree (or equivalent) in Engineering, Industrial Technology, or a related field, with a strong emphasis on Manufacturing and Facilities Systems.

• Over 6 years of experience in operational support roles with at least 3 years in a managerial capacity, including experience with Tier 1 support for CMC applications such as Syncade, Tempo, Wonderware, and DeltaV.

• Expertise in GMP, engineering, and manufacturing processes, with a demonstrated track record of maintaining compliance and operational excellence.

• Familiarity with one or more GXP digital manufacturing systems, including (but not limited to) Syncade, Tempo, DeltaV, Wonderware, PLCs, PI, and the underlying IT/OT infrastructure.

• Excellent verbal and written communication skills.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Master's degree in a relevant field or an MBA

• Strong leadership skills with experience in managing technical teams and developing talent.

• Extensive experience with ServiceNow for incident management, knowledge base creation, and process automation, focusing on OT applications.

• Proficiency with system monitoring tools like Dynatrace, especially within an OT and manufacturing environment.

• In-depth knowledge of IT/OT security best practices, access control, and regulatory requirements in a manufacturing setting.

• Exceptional analytical, problem-solving, and decision-making skills, with the ability to lead effectively under pressure in a dynamic environment.

• Excellent communication and interpersonal skills, with a proven ability to influence and engage stakeholders at all levels.

• A strategic thinker with a commitment to continuous improvement, capable of driving initiatives that enhance system reliability, compliance, and operational efficiency.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support

• Family planning benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

The salary range for this role is $145,900.00 - $234,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.  Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. 

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-NB1

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