Senior Manager | DevSecOps Team | Supply Chain Security

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Please Note: This role has 2 important requirements. Please see below BEFORE APPLYING. Thank you.
1. This position will include supporting our US Federal customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This may include a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
2. This role also requires a minimum of 2 days per week in any of the ServiceNow United States Office Location. Ideally San Diego, CA - Santa Clara, CA - Chicago, IL - Kirkland, WA
If you cannot meet these requirements, please do not apply. Thank you.
The ServiceNow Security Organization (SSO):
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
Role:
As a DevSecOps Manager, you'll be responsible for supervising a team that builds, operates, and integrates our supply chain security services into ServiceNow's core development processes. Your mission is to provide the best developer experience, providing critical vulnerability information for containers, third party libraries, and LLMs.
Additionally, the container security program under your leadership will drive FedRAMP compliance for over $1.2B of regulated market revenue. You'll work closely with our Product Owner, peer organizations in Security and Product Development to set cross functional OKRs, coordinate, monitor, report on these deliverables, and grow a highly talented team.
You'll work with peer DevSecOps teams as well as other Product Security functions Global Security Testing, Research, Product Security Incident Response, and Secure Software Development to understand opportunities for infrastructure workflow automation.
What you get to do in this role:

• Manage/Develop a team (8-10 engineers) of Software Engineers in Security and Cloud Native Engineers in Security with a passion for building the best developer experience for our security services.
• Manage new managers as team continues to grow.
• Develop formal team processes, metrics, reporting, and drive adoption of services
• Set quarterly goals (OKRs) with the team.
• Coordinate, monitor, and report on key results for the team and the ServiceNow Security Organization.
• Coach for teams for growth and performance.
• Identify, communicate, and recommend best practices for Supply Chain Security across multiple domains (Containers, LLMs, Third Party Libraries).
• Partner with and lead technical discussions with the other engineering teams.
• Collaborate with team on day-to-day activities, prioritize and drive to deadlines.
• Work closely with product management, design, support, development, and other security teams to deliver high-quality solutions.
• Be comfortable and use critical thinking to solve ambiguous problems.

Qualifications
To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10 to 15 years of experience leading a development teams with emphasis on internal service development and integration at scale (8k+engineers), quality processes, delivery, operations, and support,
• 2+ years experience operating and maintaining services that meet or exceed compliance objectives (e.g. FedRAMP, PCI, etc.)
• 2+ years experience with software supply chain risk and mitigation strategies
• Strong verbal communication skills and demonstrated ability to partner with and influence teams across the company to deliver high impact outcomes
• Plans to ensure critical resources are lined up for organizational priorities and addresses risks and contingencies
• Strong written communication skills to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders
• Provides useful real-time coaching and recommends development activities and stretch assignments to team
• Fosters an environment that encourages and enables the team to build skills and develop their careers
• Provides direction, delegates, and removes obstacles to get work done
• Gathers and analyzes feedback from stakeholders to improve the developer experience
• Streamline processes to improve efficiency and consistency in application delivery
• Code review proficiency in at least one of the following languages - Python, Groovy, or Shell

Nice to have:

• Knowledge of LLM supply chain risks
• Knowledge of network and system security hardening
• Offensive Security OSWE and/or OSCP certification(s)

#SecurityJobs
For positions in this location, we offer a base pay of $178,000 - $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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