Senior Manager, Deal Desk

THE OPPORTUNITY:
This existing vacancy is open to candidates that reside in the United States and Canada.
The Senior Manager, Deal Desk is the process and system optimization senior lead on the RevOps team for all matters related to Deal Desk. They will be responsible for designing, documenting, optimizing, and aligning stakeholders on key Deal Desk processes, such as deal management, approval and orders handoff, RFP organization, etc. In terms of systems, the Deal Desk Senior Manager will be responsible for aligning Salesforce, Outreach, and other systems to support business processes. In terms of people, the Deal Desk Senior Manager will be leading the Deal Desk team.
The Deal Desk Team's primary focus is enabling Sales and Customer Success by managing commercial activities such as order and contract management on their behalf. In this role, you will work with cross-functional teams such as Sales, Post Sales, Billing, and Legal to shepherd deals through our internal processes and approvals. As a successful contributor, you will increase deal velocity and optimize a smooth cross-functional process to help VelocityEHS book and recognize revenue more quickly.
Primary Duties and Responsibilities

• Lead Deal Desk team to establish robust rules of engagement to govern Deal Desk sales processes and eliminate friction between the sales, orders, and customer success organizations.
• Establish Deal Desk KPIs (metrics) and yearly Deal Desk goals and assignments while advocating for deal desk needs, hiring, and tooling.
• Partner closely with sales and marketing leadership to implement scalable, repeatable, data driven processes based on industry best practices.
• Assist with all strategic aspects of deal management including approvals, deal configuration/structure, pricing, and order form drafting.
• Train Deal Desk Specialists and Deal Desk Managers on processes, procedures, and day to day activities
• Facilitate successful implementation and adoption of new processes within the sales organization. Foster an ecosystem of continuous process improvement.
• Build out documentation to support processes and enablement of sales teams, including opportunity lifecycle management, account assignments, account hand-offs, etc.
• Continually improve our processes and identify opportunities to automate and drive scalability in Salesforce and other sales and marketing tools impacting our ability to grow.
• Lead cross-functional initiatives that ensure successful execution of key projects and identify opportunities for ongoing process improvements within Deal Desk and the broader sales team.
• Leverage change management fundamentals to drive ongoing communications.
• Deliver variety of Deal Desk analytics and other needs as requested.
• Perform other related duties as assigned.
• 5% Travel Possible

Minimum Skills and Qualifications

• Bachelor's degree in a related field
• 1 year or more experience as a people manager leading a Deal Desk team.
• 2 years' experience with Deal Desk within a high growth SaaS company.
• 5 years or more experience in B2B Sales Operations/Revenue Operations management.
• 2 years or more experience with Salesforce
• Knowledge of Salesforce CPQ
• Strong understanding of sales methodologies and processes across cross-functional departments
• Experience in both sales enablement and sales operations (on-boarding, sales processes, systems, etc.).

Preferred Skills and Qualifications

• Advanced degrees a plus
• 5+ years of relevant work experience in a Deal Desk function/role.
• 2+ years of Salesforce CPQ experience/administration

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate ® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $131,800 and $168,800 USD (United States) or $112,800 and $168,350 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate's proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package. This role is eligible for a Variable Pay Program.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected] ,
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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