Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Job Description:
We’re hiring a Senior Manager, Customer Marketing to lead programs that deepen customer engagement, expand advocacy, and drive lifetime value. This highly strategic, hands-on role will oversee customer education, community initiatives, executive engagement, and our Customer Advisory Board. The Senior Manager will collaborate closely with sales, product, and customer success to transform customer insights into market impact, helping accelerate retention, expansion, and reputation.
What You’ll Do:
- Design and lead customer education programs, including onboarding series, product webinars, and multi-format content.
- Own the monthly customer newsletter, ensuring it delivers meaningful updates, insights, and resources.
- Partner with product marketing and customer success to deliver timely education on new capabilities and best practices.
- Build and manage the Executive Sponsorship Program to strengthen relationships with strategic accounts.
- Collaborate with sales to align customer marketing programs with renewal and expansion plays.
- Launch and grow customer communities, including online forums, user groups, and peer-sharing initiatives.
- Own all aspects of Customer Advisory Board (CAB) program execution, including recruitment, meeting planning, and post-event follow-up.
- Develop and lead customer roundtables, virtual meetups, and other community-driven initiatives.
- Hire, lead, and develop a high-performing field marketing team, beginning with the recruitment and management of the Senior Field Marketing Manager, Global (UK).
- Perform other duties as assigned to support the overall goals and objectives of the department/company.
What You’ll Need:
- 7+ years of experience in customer marketing, customer success, or B2B marketing with direct customer-facing work.
- Proven success building and scaling customer programs that drive retention, expansion, and advocacy.
- Experience designing and executing customer education and executive engagement initiatives.
- Strong program management skills with the ability to manage multiple live programs simultaneously.
- Excellent communication, relationship-building, and executive presence.
- Familiarity with customer marketing platforms (e.g., HubSpot, Influitive, ChurnZero, Bevy, Gainsight).
- Strategic mindset with a strong bias for execution and ownership.
- Ability to thrive in high-visibility roles with direct interaction with customers, executives, and sales leadership.
Benefits:
- Competitive Compensation Package ($138,160 - $172,700 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
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