Senior Manager - CRM Sales Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a proven & experienced sales operations professional to partner with our VP, AMS CRM Sales and team. You will be responsible for all aspects of sales planning and operations; including the overall efficiency and effectiveness of the CRM Major Area. The ideal candidate will have experience serving as a strategic business partner and trusted advisor to a large sales team; building and delivering strategy, planning and operational capabilities in a growing sales organization; and partnering with sales and cross-functional leadership to drive GTM strategy, increase sales productivity and operate efficiently at scale. This leader will drive improvements in planning, reporting, quota, operational cadence and sales programs.

• Partner with AMS CRM Sales VP + leadership team to execute strategy through planning & operations
• Establish and execute a proactive operational cadence to ensure the health of the business (forecasting, pipeline generation, business reviews, etc.)
• Own annual planning activities including org structure, growth projections, headcount, territory & quota setting and coverage
• Collaborate across GTM Strategy, Sales Operations, FP&A and Marketing to ensure alignment & successful execution of strategic initiatives
• Support onboarding and offboarding for sales reps, help prepare QBRs, and ensure accurate forecasts
• Identify opportunities to automate / streamline tasks utilizing ServiceNow workflows
• Drive pipeline through operational support and analytics
• Manage commissions questions and escalations with support from VP, AMS Sales Operations
• Drive operational excellence to help sales exceed its goals

Qualifications
Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years sales strategy and sales ops experience
• Sound business acumen; deep knowledge of sales & GTM strategy
• Keen structured problem-solving and analytical abilities; able to frame a business problem, analyze options and provide recommendations
• Adept at building trusted relationships and influencing at all levels
• Excellent communication skills (verbal and written); able to convey complex ideas in a clear, concise manner for exec audiences
• Experience challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis
• Sharp operational mindset; skilled at building processes to scale
• A win as a team approach and always has their teammate's back
• Desired: Bachelor's degree

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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