Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role:
The Dragos team is seeking a Senior Logistics Engineer to own day-to-day reverse logistics and RMA execution, accelerate POC fulfillment, and deliver actionable KPI insights that improve on-time delivery, inventory accuracy, and customer experience. This role reports to our Senior Logistics System Engineering Manager and partners closely with CX Support, Sales Ops, Finance, and our 3rd-party integration vendors to ensure reliable, cost-effective hardware movement across global operations.
Responsibilities:
- Lead end-to-end reverse logistics and RMA workflows: intake triage, approvals, FRU coordination, NBD shipments, asset validation, return receipt, and disposition—ensuring SLA adherence and cost control.
- Execute POC and evaluation hardware fulfillment with precision: validate orders, create deployment trackers in Salesforce, coordinate 3rd-party integrator prep, and ensure accurate ship/delivery milestones.
- Maintain install-base integrity: steward SKU/SN accuracy, versions, and asset IDs; reconcile variances and drive monthly inventory health with Finance and warehouse partners.
- Own KPI instrumentation and reporting: develop and publish recurring dashboards for order cycle time, RMA turnaround, on-time delivery, POC conversion, inventory accuracy, and logistics cost per unit.
- Continuously improve processes: identify root causes (e.g., recurring RMA drivers, labeling/INCOTERM issues), implement corrective actions with vendors, and document SOPs and playbooks.
- Coordinate cross-functionally with Sales, CX, Engineering, and 3rd-party logistics to align demand signals, stock positions, and service levels; escalate risks with clear options and data.
- Support RFQ/RFP processes from bid invitation through award
Qualifications:
- 4+ years of experience in logistics or supply chain operations
- Hands-on experience in multimodal logistics operations supporting order fulfillment, RMAs, reverse logistics, or field returns with a track record of meeting SLAs.
- Operational familiarity with 3PL/3rd-party integrators, shipping carriers, and international shipments (labels, customs docs, non-standard INCOTERMS execution).
- Competency with order, inventory, or CRM tools (e.g., Salesforce) to create trackers, validate data, and maintain asset-level accuracy (SKU/SN).
- Proven ability to build KPI dashboards and perform descriptive analysis using spreadsheets or BI tools; comfortable presenting trends and recommendations to stakeholders.
- Clear, concise communication and documentation skills; able to write SOPs and collaborate across CX, Sales Ops, Finance, and Engineering.
Compensation:
- Salary: $100,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-NH1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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