Lead the strategy and execution of lifecycle marketing programs, focusing on customer journeys, data-driven personalization, and team leadership to enhance engagement and retention.
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.
Who You Are
Brightwheel is seeking an experienced Senior Lifecycle Marketing Manager. In this role, you will lead the strategy and execution of lifecycle programs across both prospects and existing customers. You are a seasoned lifecycle or CRM marketing leader with a deep understanding of customer journeys, marketing automation, and data-driven personalization. You thrive at the intersection of strategy and execution—comfortable building the vision while also rolling up your sleeves to make it happen.
You are a natural people leader who knows how to coach, inspire, and grow high-performing marketers. You bring a blend of creativity, analytical rigor, and operational discipline to drive measurable business impact across acquisition, onboarding, retention, and expansion. You excel at cross-functional collaboration, effectively prioritizing and executing projects that align with company goals and adapt swiftly to evolving business needs. You are an outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation. And of course, you are passionate about Early Childhood Education!
What You'll Do
- Develop and own full-funnel lifecycle strategies: Lead lifecycle marketing across the customer journey—from lead nurture through retention, upsell, and reactivation—to drive engagement and long-term customer value.
- Design and optimize cross-channel journeys: Oversee the creation, launch, and continuous improvement of automated programs across email, in-app, SMS, and push that engage prospects and customers at scale.
- Drive segmentation and personalization strategy: Develop segmentation, personalization, and automation strategies that drive conversion, engagement, and long-term customer value.
- Lead and develop the team: Manage and mentor two direct reports, fostering a culture of innovation, accountability, and continuous learning; establish clear goals, performance metrics, and scalable processes for growth.
- Measure and optimize performance: Set and monitor key performance indicators (KPIs) to evaluate the effectiveness of marketing initiatives, using data to refine strategies and improve future efforts. Partner with cross functional teams to build dashboards and attribution models that track impact on pipeline, activation, and retention.
- Collaborate across teams: Work closely with Demand Generation, Product Marketing, Sales, and Product to ensure cohesive customer experiences and alignment to company goals.
What You've Done
- Bachelor’s degree in Marketing or related field
- 4+ years of relevant experience in Lifecycle, CRM, or Retention Marketing, including at least 2 years managing people
- Proven success designing and executing multi-channel lifecycle programs that drive conversion and retention
- Deep experience with marketing automation and CRM tools (e.g., HubSpot, Iterable, Marketo, or equivalent)
- Strong analytical and problem-solving skills, with experience using data to inform decisions and optimize campaigns
- Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels
- Highly organized, adaptable, and skilled at managing multiple priorities in a fast-paced environment
- Experience in a high-growth SaaS or subscription-based business preferred
- Passion for brightwheel’s mission and improving outcomes in early education
Equity & Ownership:
We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.
Premium Benefits & Wellness Support:
We want our team members and their families to thrive. We support this through:
--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
--Generous Paid Parental Leave for growing families
--Flexible Paid Time Off (PTO) to recharge and relax
--401(k) Enrollment to help you plan for the future
--Monthly Remote Productivity Stipend
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to [email protected]. Thank you for helping us keep our applicant community safe.
Top Skills
Hubspot
Iterable
Marketo
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