Senior Learning Systems Analyst

About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About the role

Concept Plus is seeking a Senior Learning Systems Analyst to serve as the lead analyst responsible for developing, executing, and managing processes that support the deployment, maintenance, and sustainment of learning products for a client system. Provide advanced expertise and oversight for online courses, credentials, certifications, playlists, simulations, and microlearning assets delivered through the Cornerstone OnDemand (CSOD) learning management system.

What you'll do

• Lead lifecycle support and continuous improvement of learning products and associated systems, including upgrades, implementation, operations, and sustainment activities.
• Develop, refine, and enforce operational processes, workflows, and quality standards for learning asset deployment and maintenance.
• Create, manage, and maintain enterprise documentation including SOPs, workflows, configuration management artifacts, and process guides.
• Design, deliver, and oversee training for staff on processes, tools, and maintenance procedures (job aids, manuals, videos, FAQs, KBAs, etc.).
• Lead data collection, analysis, and interpretation to identify issues, track performance metrics, support decision-making, and drive changes to reports and dashboards.
• Produce and manage required reports for stakeholders and leadership.
• Oversee and perform course/credential configuration, deployment, updates, and retirement activities.
• Oversee and perform playlist configuration, maintenance, and modifications.
• Upload, validate, and test learning products, ensuring compliance with established standards.
• Support system patches, releases, and upgrades, guiding junior analysts through testing and validation.
• Manage and adjust user roles and privileges in accordance with governance and security requirements.
• Provide Tier II resolution support, serving as an escalation point for complex issues beyond Tier I and junior staff capabilities.
• Advise faculty, staff, and program stakeholders on technical processes and system behaviors.
• Oversee and support high-volume operational workloads (e.g., 175–200 development/revision activities and 150–200 maintenance actions per quarter).
• Ensure team adherence to customer workflows, escalation procedures, and configuration standards

Required Qualifications

• US Citizen
• Ability to obtain and/or maintain a government clearance.
• 2+ years of experience serving as a team lead, task lead, or technical lead.
• 3+ years of experience supporting complex learning or training projects with clients or stakeholders.
• Experience using Cornerstone OnDemand (CSOD).
• Proficiency with Microsoft 365, Teams (preferably Teams for Education), SharePoint, ServiceNow, Qlik, and modern web browsers.
• Excellent written and oral communication skills.

Preferred Qualifications

• Experience working with faculty and staff in higher education.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.