Provides application and system support, troubleshoots issues, manages testing and deployments, develops ETL tools and reports, and conducts business analysis. The role defines requirements, identifies IT solutions, supports system integrations, documents procedures, guides team members, and communicates with stakeholders. It also applies agile practices and supports process improvements within a financial services environment.
Responsibilities
At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.
When we invest in you, and you invest in us, great things happen.
We are looking for a Senior IT Business Analyst in Malaysia who will work with the IT Business Analysts to provide technical support to users, assisting in system integrations as well as assisting the business in analyzing and identifying IT solutions.
What You'll Do
- Application Support (40%): Adhere to service level agreement (includes troubleshooting), participate in projects based on defined roles, carry out testing & deployments. Understand work assignments including prioritizing based on the agreed delivery dates.
- Software Development (5%): Develop and maintain ETL tools and reports.
- People Management (10%): Provide guidance to the team members and maintain good rapport with colleagues.
- Business Analysis (35%): Manage requirements at the project level to fulfill business needs. Tasks include defining business requirements, outlining problems, seeking opportunities and solutions and communicating back to the stakeholders.
- Policies & Procedures (5%): A strong understanding in IT P&P as adhering & enforcing are required. Improve the current processes/ procedures. Documentation is required.
- Knowledge & Training (5%): Attend relevant technical and soft skill trainings including knowledge sharing.
- General: Practice agile approach where applicable. Assume any other duties as and when required by Management.
Who You Are
- You have a bachelor's degree in Computer Science, IT or related subject.
- You have at least 7 years of working experience in providing application/system support and business analysis. Experience in managing a team would be an added advantage.
- You are an effective communicator, analytical and strong at documentation as well as problem solving.
- You have experience working in the financial services industry.
Who We Are
Principal Financial Group is a Fortune 500 global leader in financial services focused on insurance, retirement, and asset management. We have 18,000 employees and 51 million customers around the world with over $714B in assets under management.
Principal Financial Group Waltham, Massachusetts, USA Office
Waltham, United States
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