Senior IT Business Analyst - Hybrid

Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
•On-site gym and fitness classes and one-on-one personal training
•On-site nurse, nutritional counseling, and mental health resources
•Full-service cafeterias
•Free shuttle service to Quincy Adams T Station
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
•A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development programs
•Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
We are seeking an experienced Senior IT Business Analyst to partner with our Personal Lines and Operations team. In this pivotal role, you will drive impactful business outcomes by collaborating closely with technical leads and business teams to deliver innovative solutions that enhance our insurance operations.
As a Senior IT Business Analyst, your expertise and proactive collaboration will play a crucial role in streamlining our operations, fostering teamwork, and delivering solutions that add measurable value to the organization.

Key Responsibilities:

• Collaborating with Duck Creek technical leads to review solutions and effectively communicating findings to business partners.

• Analyze cumulative release notes and develop comprehensive testing strategies to ensure system integrity.

• Manage and triage defects, ensuring prompt resolution and minimal impact on business operations.

• Facilitate communication with business teams, addressing queries and gathering requirements to drive process improvements.

• Document and enter ServiceNow tickets following Duck Creek guidelines.

• Support policy rating, forms, use administration, billing transactions, and batch processes as needed.

• Maintains a deep understanding of the IT Organization, IT processes and business systems that they support.

• Leads and mentors team members in support of business analyst deliverables, understanding and incorporating industry best practices/standards.

• Develops and applies strategies and best practices for QA, regression and UA efforts.

• Develops and authors test strategy, test plans and test cases and leads testing efforts.

• Contribute to data mapping and integration initiatives, using knowledge of APIs and batch processes.

• Experience analyzing technical release notes and developing testing strategies.

Key Requirements:

• Bachelor’s degree in Information Systems.

• At least 5 years of business analyst experience primarily within the Financial or Insurance industry

• Extensive experience in defect triaging processes.

• Exceptional interpersonal skills and ability to collaborate with stakeholders of all types across the organization to gather requirements, answer questions and understand how to communicate difficult or sensitive information.

• Experience in a functional role focused on Duck Creek Policy and/or Billing modules.

• Experience data mapping, API/batch integrations, and basic SQL.

• Experience using collaborative platforms including Jira and Confluence

• Strong situational analysis and decision-making abilities

• Excellent verbal and written communication skills.

Preferred:

• Experience with Duck Creek OnDemand, Active Delivery experience is a plus.

• Experience in policy rating, forms, comparative rater tools, billing transactions, and batches

• Experience analyzing technical release notes and developing testing strategies.

Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $90,000 to $122,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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