We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior IT Applications Specialist who will design, configure, implement and maintain Geotab’s IVR and other IT application systems. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:As a Senior IT Applications Specialist, your key area of responsibility will be maintaining a secure and highly available application environment, responsible for identifying and implementing features, functions and AI capabilities to support internal client business plans. You will need to work closely with other internal and external resources.
To be successful in this role, you will be highly motivated and very passionate about Geotab’s success, growth, and service quality. In addition, the successful candidate will have superior analytical and problem-solving skills, high internal client satisfaction standards, and timeliness. This role has a specific focus on IVR systems and a more general focus on other IT Applications.
How you'll make an impact:Owns design, planning, execution and testing for projects, enhancements and break/fix issues
End-to-end responsibility for designing, implementation and maintaining of IVR application lifecycle and other associated SaaS products.
Design, configure, implement and maintain IVR applications, associated SaaS Application and service requirements while researching and establishing best practices
Lead and/or participate in projects as a technical subject matter expert
Plan, coordinate and test upgrades for enterprise applications, recommending changes for improvement as needed while ensuring systems will operate correctly in current and future environments
Identify and resolve medium to highly complex production problems for supported applications
Lead in knowledge transfer sessions and documentation, mentor peers
Manage Google Workspace within Geotab’s corporate system and service environment
Zero Trust Architecture management
- Participate in a 24x7 on-call rotating schedule
Post-Secondary Diploma/Degree in Computer Science, Engineering or a related field
5 - 8 years of required previous experience in the technical, functional & system support of IT applications specifically IVR solutions
5 - 8 years experience with Cloud Platforms (platform components, assembling applications, and run-time architecture)
Ability to effectively prioritize multiple requests, projects, and activities typically working under pressure
Knowledge of best practices for ethical and responsible AI implementation and experience evaluating, selecting, and implementing AI-driven solutions
Strong programming/scripting knowledge - Powershell, Python, Bash, etc.
Intermediate understanding of cloud computing platforms including Google Cloud, AWS, and Microsoft Azure
Excellent verbal and written communication skills
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.Top Skills
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