Senior Instructional Designer, Customer Education

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Harvey is looking for a Senior Instructional Designer to join our Customer Education team. Reporting to our Lead Customer Education Strategist, you will design and build the educational content and courses that power Harvey Academy — our customer-facing learning platform. You will own development of courses, videos, interactive modules, and written resources from concept through delivery, applying adult learning principles and deep instructional design expertise to make Harvey’s AI-powered platform accessible to diverse customer audiences. This is an ideal role for an experienced instructional designer who combines creative problem-solving with strong production skills and is passionate about crafting exceptional educational experiences.

• Translate content plans from the Lead Customer Education Strategist into polished, outcome-based courses and learning paths for Harvey Academy, spanning e-learning modules, instructional videos, interactive exercises, and one-pagers.

• Design detailed storyboards, scripts, and course outlines that translate complex technical product concepts into clear, accessible learning experiences for diverse audiences.

• Produce high-quality instructional videos end-to-end, from scripting and storyboarding through filming and editing, and collaborate with the Video Content Creator to ensure consistency in tone, narrative, and pedagogy.

• Partner with the Learning Designer to align on content standards, divide workload across the Academy curriculum, and maintain a consistent learner experience.

• Apply adult learning principles, UX-for-learning best practices, and instructional design frameworks to maximize clarity, engagement, and knowledge retention across all content.

• Help maintain and organize Harvey Academy’s learning platform, including updating courses, ensuring content accuracy, and managing learning path updates tied to new product features and release cycles.

• Collaborate with Product, Engineering, and User Operations teams to stay current on product capabilities and translate technical features into accessible learning materials.

• Analyze learner feedback and content analytics to refine course effectiveness, identify content gaps, and continuously improve the learner experience.

• Maintain and improve Harvey’s content systems — applying existing templates and standards while surfacing opportunities to streamline and strengthen them.

• Support broader customer education initiatives that strengthen Harvey’s self-serve learning ecosystem and contribute creative ideas to elevate the overall program.

• 5+ years of experience in instructional design or educational content development for technical SaaS products.

• Proven experience in video production, including scripting, filming, and editing high-quality educational content.

• Strong writing skills with experience creating training materials across a range of formats.

• Deep familiarity with adult learning theories, instructional design frameworks (e.g., ADDIE, SAM), and microlearning principles, with proficiency in needs analysis, learner assessments, and content metrics.

• Active use of AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate content creation, scripting, and research; comfort integrating AI into day-to-day instructional design workflows.

• Hands-on experience with LMS platforms and e-learning authoring tools (e.g., Skilljar, Docebo, Articulate 360, Camtasia, Synthesia).

• Ability to create educational content for both technical and non-technical audiences, with a working understanding of APIs and technical concepts.

• Strong execution skills with attention to detail and ability to work independently within strategic direction.

• Excellent communication and collaboration skills, with experience working cross-functionally across Product, Engineering, and User Operations.

• A portfolio demonstrating a range of instructional content, including video, interactive modules, and written materials.

• Bonus: Experience creating educational content for regulated industries such as legal, financial services, or healthcare.

• Bonus: A degree in Instructional Design, Educational Technology, Learning Sciences, or a related field.

$112,200 - $151,800 USD

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]