Senior Inbound Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
We are looking for a Senior Product Manager for Talent Development employee experiences on the ServiceNow platform. In this role, you will shape how enterprises engage and empower their employees, delivering solutions that are intuitive, scalable, and impactful. You'll partner across design, research, engineering, and business units to create products that drive measurable outcomes and adoption globally.
What you'll do:

• Develop a deep understanding of customers by creating personas, mapping use cases, and identifying key challenges.
• Translate customer insights and business needs into a clear product roadmap with measurable success metrics.
• Partner with researchers, designers, and stakeholders to ideate, test, and validate product solutions.
• Conduct competitive analyses to inform product direction and differentiation.
• Collaborate with engineering on release planning, execution, and risk management.
• Align priorities and expectations across business units and internal stakeholders.
• Partner with the Now-on-Now team to drive internal adoption and ensure alignment with best practice

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of Product Management driving the execution for enterprise products at scale.
• Deep expertise with the ServiceNow platform and proven success delivering impactful employee experiences using its capabilities.
• Strong track record of defining roadmaps, and leading cross-functional teams to deliver outcomes.
• Proven ability to balance feasibility, desirability, and business value in product decisions.
• Excellent prioritization, communication, and stakeholder management skills.
• Experience turning customer insights into actionable strategies and successful releases.
• Collaborative mindset with the ability to influence across senior leadership and thrive in complex environments.
• Passion for design thinking, product excellence, and shaping the future of enterprise collaboration.
• Experience working with global teams preferred.
• Background in SaaS or enterprise software environments strongly preferred.
• Demonstrated ability to drive adoption of complex products across diverse markets.

FD21
For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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