Summary:
As a Senior Implementation Project Manager, you will drive the successful delivery of enterprise implementation engagements by combining strategic project management with deep product expertise. You'll work consultatively with customers to guide them through their digital transformation—setting clear expectations, managing change, and architecting solutions that leverage the full capabilities of the Paperless Parts Platform. This role requires both the tactical discipline to manage scope, timeline, and budget, and the technical curiosity to understand our product deeply enough to solution alongside customers and unlock long-term value.
This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence.
Responsibilities:
- Manage and tailor communications across internal and customer teams through status reports, strategic meetings, and real-time problem-solving to keep stakeholders informed and engaged.
- Balance project timelines, resource allocation, scope, and budget with precision and accountability.
- Proactively manage scope, set clear customer expectations, and address scope creep directly while remaining flexible when business needs genuinely shift.
- Assess project health, identify risks early, and implement mitigation strategies to ensure successful delivery.
- Build trusted relationships with internal teams, customers, and executive sponsors through transparency, follow-through, and strategic stakeholder management.
- Develop deep product expertise to serve as a trusted advisor—translating customer business requirements into optimal product configurations and guiding solutions that maximize platform value and long-term success.
- Maintain comprehensive project documentation reflecting customer goals, timelines, scope, risks, and progress.
- Identify process improvement opportunities, make recommendations, and implement changes to enhance team performance.
- Travel to customer sites 1-3 times per month.
Requirements
- 8+ years of project management experience in customer-facing implementation roles at high-growth technology companies; SaaS and systems integration experience strongly preferred.
- Highly organized with ability to manage project timelines, scope, and budgets while thinking creatively to solve complex customer challenges.
- Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
- Experience working with manufacturing firms and/or lean six sigma or process improvement experience is a plus.
- Proven ability to develop and deliver training programs for enterprise-level implementations.
- Familiarity with ERP systems and/or software integrations is a plus.
- Exceptional communicator and listener—able to translate technical concepts for diverse audiences from shop floor to C-suite and adapt messaging based on stakeholder needs.
- Strong relationship-building skills with both colleagues and executive-level customers to drive project success.
- Effective time management, balancing daily execution with long-term strategic initiatives.
- Track record of quickly learning new products and industries, and thriving in ambiguous, fast-changing environments.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Top Skills
Paperless Parts, Inc. Boston, Massachusetts, USA Office
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
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