Senior Implementation Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain’s Digital Solutions team helps lead customers along their Digital Transformation journey.  The imaging operations convert physical documents into digital assets and also extract data from digital content to support customer’s business processes.

We are seeking a Senior Implementation Manager to oversee the end to end delivery and implementation of DS solutions for new and existing customers ensuring allocated projects are tracked, managed and ultimately implemented. 

Job Summary:

The Sr. Implementation Manager works directly with customer business and internal teams to implement business process management solutions. Demonstrating excellent leadership and teamwork is essential to ensure engagement models are followed and all relevant parties are updated on project progress regularly. A key aspect of the role is the effective communication across internal and external boundaries without exception ensuring clarity on workload management, scope, deliverables, activities and timescales. Also required to participate in planning and deployment management of internal departmental efficiency and standards projects as required. Ultimately, responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures. US Citizenship required. Must be eligible for US Government Security Clearances.

Essential Job Functions:

Project Management

• Responsible for leading implementation programs of highly complex, multi-service line, enterprise level technical solutions for DS customers.  Duties include; setting realistic expectations, developing implementation methodology and strategy, developing a detailed plan to support the strategy, reporting status and executing the plan
• Manages a matrixed project team including different internal areas based on the project requirements and also works directly with customer project management
• Accountable for ensuring a framework is in place, which delivers timely and accurate periodic reporting on project milestones, quality and compliance as directed by management requirements
• Accountable for ensuring the right level of resource available for projects, which require support through load balancing between temporary and permanent resources. Also look to utilize ‘Talent’ within the organization
• Through  effective  leadership,  drive  excellence  in  Project  Management  by  working  with  either  Iron  Mountain Project Management Methodology or recognized practice
• If required on programs, engage SMEs and manage contractually required Business Continuity Plan or Disaster Recovery Plan process and documentation creation, including test plans for simulated and/or live testing

Communication 

• Serves as a liaison with districts/division to ensure that proper resources are available along with troubleshooting operational issues that may arise
• Manages  customers  through  a  system  Change  Control  process  including  level  of  effort  analysis  and  change implementation
• Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks, and performance reporting during project phases as defined by the overall engagement model
• Hosts and leads project level and steering level meetings with internal and customer teams, including executive level stakeholders, to assist with open communications and project progress

Technical Expertise

• Develops detailed technical project plans utilizing various scheduling tools for all project phases
• Develops  and  documents  detailed  system  design  specifications,  technical  project requirements and system functional design diagrams
• Serves as the Quality Assurance lead for the DS system, responsible for the overall solution and system quality
• Lead the development of tools and enhancements to standardize and automate processes and procedures for onboarding customers and operating procedures
• Develops internal and external workflows along with associated training documents
• Assists with the training of local field operations to implement and service customers. This training may include report reviews, site reviews, service review, etc
• Assists  customers  in  the  development  of  internal  communications to educate and train the customer’s user community

Functional Knowledge Skills & Competencies:

• 5-7 plus years of project management experience in a matrix and multi-project environment
• 3-5 plus years of experience managing implementations of highly technical, enterprise level BPO, Hosted, or similar systems
• Bachelor’s degree in Management or related field preferred or equivalent work experience
• Strong computer skills. Must be proficient with Google Mail, Google Calendar, Google Meet, and have the ability to quickly become proficient with Digital Solution products. (Smartsheet experience preferred)

Desirable:

• PMP Certification preferred. 
• Experience with Software Development Life Cycle (SDLC) processes
• Experience with scanning projects Kofax Capture, Kofax KTM, Globalscape
• Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.)
• Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.

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