Lead enterprise customer onboarding and software implementations, translating business requirements into system designs and guiding launches through project milestones. Train customers and internal teams, manage VP and C-suite stakeholders, resolve implementation challenges, and collaborate across Support, Integration, Product, and Sales. Drive continuous improvement, change management, and customer success while working with configurable QMS and frontline-worker software in regulated industries.
About the Company
Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect (Key Responsibilities)
- Learn and coach others on the relevant Intellect product suite.
- Conduct onboarding of new customers.
- Strategically guide customers with the implementation and launch of Intellect’s product suite.
- Train customers and other team members on Intellect’s product suite.
- Understand customer challenges and evaluate business requirements.
- Translate requirements into system design.
- Manage activities to drive completion and support through project milestone objectives.
- Recommend and execute continuous improvements.
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
- Explore and design ways to meet customer needs in situations where established processes may not yet exist.
- Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
- Perform other duties as assigned.
What you'll need to be successful (Requirements)
- Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
- 5+ years of experience implementing software systems and SaaS
- Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
- Knowledge of Connected Front End Worker (CFW) software and practices.
- Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
- Technological savvy with the ability to learn new systems quickly
- Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
- Experience with customer project design and scoping
- Comfortable working with senior stakeholders, including VP and C-suite level
- Strong analytical thinking, with experience using data to demonstrate ROI and success
- Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
- Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
- Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
- Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally
Nice-to-Have Qualifications
- Experience with B2B SaaS
- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including those where English is not their first language
- A qualification or certification in project management (e.g., PMP, PRINCE2)
- Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)
Why Become an Intellectual?
- Competitive salary and outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
Similar Jobs
Healthtech • Software
Leads a client-facing healthcare analytics team that designs and maintains prior authorization decision automation programs. Consults PaaS clients, develops strategic roadmaps, translates requirements into technical blueprints, analyzes authorization and claims data, and builds KPI reports using visualization tools. Manages direct reports, improves analytics processes and AI tooling, partners with product and engineering teams, and ensures automation outcomes and client KPIs are achieved.
Top Skills:
Ai ToolingExcelMicrosoft PowerpointPlatform-As-A-Service (Paas)Power BISQLTableau
Healthtech • Software
Consults with healthcare PaaS clients to design and optimize prior authorization automation programs. Translates client requirements into technical blueprints, partners with product and engineering teams, develops performance-improvement roadmaps, analyzes healthcare authorization data, maintains dashboards and reports, monitors KPIs, and identifies opportunities to scale consultation workflows.
Top Skills:
ExcelMicrosoft PowerpointPlatform-As-A-Service (Paas)Power BISQLTableau
Artificial Intelligence • HR Tech • Information Technology • Machine Learning • Software • App development • Industrial
Own strategic new business sales and account expansion across light industrial, hospitality, and retail markets. Manage the full sales cycle from prospecting and qualification through customer evaluation, closing, and expansion. Build relationships with key decision-makers, present consultative business cases, exceed quota, and partner with account management, operations, and sales development teams to drive revenue.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
