Senior Solutions Manager - Workday

Our Opportunity:

Chewy is looking for an HRIS Senior Solution Manager to join our HR Operations Team! In this role, you will be the Workday configuration and support domain expert for Payroll and Absences modules. You will have an opportunity to support and drive the implementation of new functionality and enhancements by understanding end-user needs, developing business and functional requirements, building streamlined and effective processes, and supporting technical design, testing, and deployment to provide an outstanding user experience. You will partner across functional business teams, translating business needs to practical solution design recommendations, ensuring data, configuration, and security meet requirements. This role will use your deep functional expertise to understand process and systems requirements and contribute to the development and deployment activities for HCM technology as part of the HRIS team.

What You’ll Do:

• Define and shape the business process architecture within Payroll and Absence
• Act as the primary authority on HRIS configurations, combining expert-level proficiency in the systems and solutions with an understanding of the functional HR processes
• Communicate clearly and collaborate with Team Members to turn broad requirements into recommended solutions
• Support feature releases and issue resolution, working with business users, IT, vendors, and other support teams to define scope, prioritize, plan, and implement system changes and enhancements
• Document requirements and technical specifications to support our solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements
• Develop project plans using data captured, constraints, and probable consequences, ensuring alignment to project schedule and other specifications
• Manage project work, key delivery dates, and specified project tasks
• Identify test scenarios, develop test scripts, and provide crucial support in Systems Integration Testing (SIT)
• Work directly with partners to identify, analyze, design, test, and implement new solutions or improvements to existing solutions
• Help review communication and training materials in support of system navigation and changes, ensuring technical accuracy and assisting where necessary to develop 
• Conduct high-level needs analysis and recommend service improvements to increase the efficiency of the systems
• Develop and maintain awareness of the payroll industry to ensure compliance with policies and procedures
• Participate in scheduled and ad hoc training to improve policy and process acuity
• Mentor team by providing guidance, allowing them to learn new skills and functional areas

What You’ll Need:

• Bachelor’s degree in computer science, Human Resources, Business Administration, or related field or equivalent experience
• 5+ years of Workday experience, including a deep knowledge of the Workday core HCM, Payroll, and Absence modules
• Workday certifications preferred
• Knowledge of downstream integrations with the ability to gauge the impact of changes, triage, and remedy incidents and/or scope level of effort for new initiatives
• Superb communication, organizational skills, and a Customers First approach to collaboration, including translating between technical and business groups, influence decisions, and bring forward a vision or opinion
• Demonstrated attention to detail and accuracy; ability to design and develop solutions to meet business needs creatively
• Comfort with leading multiple tasks and projects simultaneously and ability to prioritize decisions and tasks effectively to thrive in a fast-paced, dynamic environment
• Expertise in agile software development methodologies and their adoption within teams
• Demonstrable experience with the implementation of sophisticated HR systems such as Workday (e.g., SAP, Oracle, Success Factors)
• The utmost passion for both technology and leadership
• Travel expectation is approximately 10%

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