Senior Hardware Quality Engineer (Accessories)

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Senior Hardware Quality Engineer (Accessories) you will work closely with WHOOP Apparel & Accessories, Hardware Engineering, Supply Chain & Operations, and internal Quality teams as you will be responsible for ensuring that all accessory products meet internal quality standards, regulatory requirements, and customer expectations. This role involves quality planning, quality assurance, root cause analysis, and continuous improvement efforts to enhance product reliability and performance.

RESPONSIBILITIES:

• Organize and assist with the execution of risk assessment on equipment, GR&R, assembly process, and customer use case to meet rigorous quality standards
• Represent quality and report status and risk mitigation in Accessory Program Reviews
• Partner with peer teams such as A&A, Supply Chain and Product Engineering to drive data-driven risk mitigation/strategy
• Report in program reviews and top-level quality performance reviews/dashboards
• Define Accessory quality deliverables and deliver in collaboration with stakeholders in A&A, Hardware Engineering, Supply Chain,Deployment, and Global Support Services
• Manage Accessory quality program schedule and respective engagement planning
• Work with REL Quality Engineering to define test protocols for accessory products to validate durability, safety, and performance
• Coordinate with external labs and regulatory bodies for certification and/or regulatory requirements 
• Participate in Accessory program reviews to ensure quality requirements are met
• Facilitate and lead root cause analysis by using quality tools and corrective/preventive action concepts to resolve high risk/high impact problems/nonconformities
• Drive on After Actions Review for improvement
• Establish Whoop QMS system and drive essential processes and quality plans
• Help to set right metrics to measure Accessory product quality success criteria 
• Develop quality control plans and partner with local Accessory SQE on implementation for accessory products
• Centralize all quality function requirements 
• Support sustaining product quality activities 
• 30% travel domestically and internationally to partners, suppliers, and contract manufacturers

QUALIFICATIONS:

• Advanced degree(s) in Engineering, Mechanical, or Material
• Technical in accessories materials/components and mechanical in wearable electronics (i.e soft goods, metal fabrication, plastics, etc.)
• Minimum 5-7 years’ in Accessory product quality role in consumer electronics and/or wellness/fitness, high-tech, dedical industries 
• Strong ability to communicate ideas or viewpoints supported by objective data to influence all levels of the organization to develop and launch products that set the standards of quality in the industry in terms of hardware build quality and user experience
• Six Sigma Green Belt
• ASQ Certified Quality Engineer
• Familiar with ISO 9001 Quality Management System Standards
• Experienced in statistical data analysis

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. 

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.