Senior Gaming Operations Associate

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Senior Gaming Operations Associate, you'll play a pivotal role in managing and growing relationships with key suppliers while ensuring a seamless gaming content experience for our players. You'll be the central point of contact for vendors, coordinating new game launches, managing configurations, and overseeing high-priority requests. You'll work closely with internal partners across Marketing, Compliance, CRM, and Product to deliver high-quality gaming experiences and optimize performance across our portfolio.
What You'll Do

• Centralize details for new game releases from suppliers and share them in clear, actionable formats with relevant internal teams.
• Oversee timely delivery of requests and solutions in partnership with the Casino Team and external suppliers.
• Track progress and key milestones for multiple concurrent projects, including vendor integrations, game launches, and regulatory submissions.
• Configure supplier content within the Casino product in collaboration with internal stakeholders.
• Respond promptly to client inquiries, troubleshooting issues and ensuring resolution for high-severity cases.
• Present new features and product enhancements to internal teams and external partners.
• Maintain strong market awareness by monitoring competitor products and industry trends.
• Partner with Marketing to develop, implement, and assess campaigns that improve game performance.

What You'll Bring

• At least 2 years of experience as an Account Manager, technical support specialist, or similar role within an online software company; experience in online gaming or casino operations is a plus.
• Strong organizational, presentation, and multitasking skills with the ability to manage competing priorities.
• Proactive communication skills and the ability to collaborate effectively across cross-functional teams.
• Basic proficiency with Excel, Google Sheets, JIRA, and Airtable.
• Strong analytical thinking and problem-solving abilities with exceptional attention to detail.
• Technical and business acumen to identify issues quickly and implement effective solutions.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 69,600.00 USD - 87,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.