Senior Financial Analyst

At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Financial Analyst, Zephyr (Atlassian Marketplace) 

• Provide financial analysis and forecasting for Zephyr products within the Atlassian Marketplace. 
• Develop data-driven insights to support strategic investment decisions, pricing changes, and retention improvement to accelerate growth. 
• Partner with GTM, product, and engineering to optimize financial performance. 

Product Intro 
Zephyr is SmartBear’s market-leading test management solution natively integrated into the Atlassian ecosystem. Used by thousands of Agile teams globally, Zephyr enables planning, tracking, and reporting on testing directly inside Jira. It is one of the top-grossing and most widely adopted test management apps on the Atlassian Marketplace. Supporting Zephyr means contributing to a flagship product with significant recurring revenue, strong market presence, and continuous innovation. 

About the Role 
As part of the Finance team, the Senior Financial Analyst will collaborate with Product Management, Sales, Product Marketing, Demand Generation, and Customer Success teams to optimize the performance of our Atlassian Products thru data driven analysis. 

• Maintain and enhance financial models to support billing forecasting, ARR growth targets, and long-term planning for the Zephyr product portfolio. 

• Analyze product performance, pricing trends, and marketplace dynamics to guide decision-making across Finance, GTM, and Product teams. 

• Own and improve financial reporting packages, dashboards, and KPIs specific to Atlassian Marketplace operations. 

• Work closely with Sales and key channel partners to remove the friction from the Sales process. Provide data driven insights to drive more successful outcomes, including dual license extensions, deal volume insights, standardize overall operational mechanics, and analyze renewals pool dynamics. 

• Partner with Marketing to understand the core funnel metrics, the buying journey and the key indicators to lead to the purchase decision. 

• Collaborate closely with Product Management to assess new feature investments, product packaging scenarios, and ROI analyses. 

• Partner with Atlassian’s Marketplace team to identify data quality issues, improve visibility (eg quote), and understand how Atlassian’ billing engine impacts our revenue mix (grace period, transaction type etc). 

• Partner with Customer Success and Sales to understand product usage trends and identify potential customer churn risks.   

• Identify opportunities to improve financial processes, automation, and data integrity. 

We are looking for you if you have: 

• 5+ years of experience in financial analysis, ideally within SaaS or marketplace-based business models. 

• Strong modeling and analytical skills with advanced proficiency in Excel and financial systems. 

• Experience working with billing and ARR forecasting and subscription metrics. 

• Ability to interpret complex data and communicate insights clearly to senior leaders. 

• Experience partnering cross-functionally with GTM, Product, and Engineering teams. 

• Knowledge of Atlassian Marketplace metrics or other e-commerce SaaS product financials is a plus. 

Why you should join the SmartBear crew: 

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway, Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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