Senior Field Operations Business Partner

What you can expect

We are looking for a strategic and execution-focused Sales Operations leader to strengthen the operational rhythm and governance of our global sales organization. This role will be responsible for designing and enforcing scalable processes, policies, and controls that drive consistency, compliance, and efficiency across all sales motions.

About the team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• Have experience in Sales or Business Operations, ideally in SaaS or B2B environments, with a track record in scaling processes for large, matrixed sales organizations.

• Have experience leading process improvement and operational optimization efforts, with hands-on expertise in policy design, rollout, and compliance across cross-functional teams.

• Apply advanced process mapping and documentation skills (e.g., Lean, Six Sigma) to create scalable, standardized workflows and playbooks that drive efficiency.

• Utilize a robust sales tech stack, including Salesforce, Clari, Outreach, Tableau, and Gainsight—to support forecasting, pipeline visibility, and performance analytics.

• Manage complex, cross-functional projects from end to end, leveraging project management skills and tools to ensure timely, effective execution.

• Have experience analyzing data to inform decisions and monitor performance, using Excel, SQL, or BI tools to generate actionable insights and track progress against goals.

• Communicate with clarity and empathy, translating complex processes into practical guidance for sales teams, while fostering adoption through change leadership and stakeholder alignment.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.