Senior Executive Assistant

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

The Senior Executive Assistant, Board Liaison serves as a trusted strategic partner to their assigned executives, with a specialized focus on supporting the Board of Directors. This role is much more than scheduling and logistics - it's about being the person your executives and board members rely on to keep things moving, anticipate what's coming, and make sure nothing falls through the cracks.

The ideal candidate is a calendar Tetris champion who finds the open slot nobody else sees, juggles competing priorities with ease, and uses sound judgment and discretion in all matters. They bring expert communication skills, strong executive presence, and the composure to lead with confidence, and are detail-oriented, proactive, and steady in a fast-paced environment.

This role is part of our global Executive Assistant team and can be remote or based in Austin; if based in Austin, this position requires being onsite at our coworking space at least once a week.

What You’ll Do:

Specific duties will vary by executive and business needs.

• Coordinates board meeting scheduling, agenda preparation, and advance distribution of materials in compliance with applicable bylaws and governance requirements.
• Assists with scheduling and logistics for ad hoc committee meetings and other Board and executive office needs, including investor relations activities such as earnings calls and conferences, working alongside the Investor Relations team.
• Processes board member expense reports in a timely and accurate manner, partnering with Accounts Payable on reconciliation and approvals. Supports expense reporting for assigned executives, as needed.
• Maintains strict confidentiality and discretion in all board-related matters and communications.
• Manages highly complex calendars across multiple time zones and lines of business. Gatekeeps access to executive time and office with professionalism and discretion.
• Partners with assigned executives to anticipate needs, set priorities, and handle sensitive matters with independent judgment, so executives stay prepared, informed, and focused on what matters most.
• Coordinates agendas for leadership team meetings and follows up on action items and scheduling needs, attending and taking notes as appropriate.
• Prepares executive-level materials and briefings and assists executives with drafting and editing
• communications, as needed.
• Researches, prioritizes, and follows up on incoming issues, including confidential matters. Determines the right response, referral, or course of action.
• Plans and coordinates internal and external meetings and events, including team offsites, working with Facilities, IT, and Finance on space, technical needs, vendors, catering, and budgets.
• Maintains organized filing systems for executive and board records, documents, and email. Manages corporate records, board documents, and the company data room, retrieving and distributing information, as needed.
• Assists board members and assigned executives with travel arrangements, including flights, hotels, ground transportation, lodging, meal coordination, and detailed agendas, as needed.
• For Austin-based team members, supports the coworking space with light office duties, such as mail handling and badges, and related ad hoc needs.

Who You Are:

• Bachelor’s degree or equivalent experience required.
• 7+ years of experience supporting C-level or senior executives, preferably in a technology environment.
• Experience supporting a board of directors or in a governance setting is a plus.
• Advanced calendar management across multiple time zones and competing priorities.
• Exceptional organizational and time-management skills, with meticulous attention to detail and accuracy in everything produced for executives and the Board, across multiple complex priorities.
• Sound independent judgment and proven discretion with highly confidential and sensitive information.
• Expert written and verbal communication skills, with the executive presence to engage confidently with executives, external partners, and senior stakeholders.
• Strong interpersonal skills and the ability to build trust and credibility at every level of the organization.
• Proactive problem-solving, decision-making, and follow-through without needing reminders or close direction.
• High emotional intelligence, professional maturity, and composure under pressure.
• Resourceful and effective working independently or as part of a team, including a global team across time zones.
• Adaptable in an environment where priorities shift quickly.
• Curiosity about and comfort with AI productivity tools (for example, Claude) for drafting, summarizing, and research.
• Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Slides, Sheets, Meet).
• Preferred: Slack, Navan, Zoom, Microsoft Office (Outlook, Word, Excel, PowerPoint), DocuSign, and Adobe Acrobat (PDF editing, packet compilation, e-signature fields).
• Austin-based roles: onsite at our coworking space at least once a week.
• Occasional travel to support executive meetings, offsites, or other business needs.

#LI-KE1

Pay Transparency Range: $92,535.00 - $138,803.00

Commerce is a remote-first company. For team members in Austin, Atlanta, and London, we offer optional collaborative workspaces for team gatherings, workshops, and in-person connection. Use them whenever they’re helpful, balancing focused individual work with meaningful in-person collaboration.

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

To protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider. All information is collected and processed securely in accordance with applicable privacy laws.

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.