Senior ETL / BI Application Engineer

Senior ETL / BI Application Engineer

About the Role

This is not a developer role, though collaboration with developers may occur.

This position will be a member of a broader ETL/BI team, so experience administering Cognos and Tableau with Medicaid Enterprise Data Warehouse, Pharmacy Benefits or Medicaid Management Information System operating environments is required, with hands on experience with Business Objects and / or Informatica a significant plus.

Responsibilities

Cognos Platform Administration

• Install, configure, upgrade, and patch Tableau Servers and IBM Cognos Analytics (including gateways, application servers, and content manager components) in accordance with change management processes.
• Manage Cognos/Tableau environments across Development, Test, UAT, and Production.
• Monitor system health, job schedules, and report execution performance.
• Manage users, roles, and security permissions.
• Monitor report performance and optimize query processing.
• Perform deployment and migration across DEV QA, PRO environments.
• Apply patches, fix packs, and version upgrades.
• Troubleshoot and resolve platform issues, outages, and performance bottlenecks.

Security & Access Control

• Configure security using ForgeRock integration.
• Manage roles, groups, object-level permissions, and data-level security.
• Ensure HIPAA-compliant access to PHI and PII.
• Support audit requests related to user access and report usage.

Data Integration & EDW Support

• Configure and maintain connections to Medicaid EDW data sources
• Coordinate with ETL and data engineering teams to align refresh schedules and data availability.
• Support certified data sources and shared semantic layers.

Report Operations & Scheduling

• Administer report schedules, bursting, distribution, and subscriptions.
• Support high-volume batch reporting (e.g., MMIS, claims, provider, eligibility, financial reports).
• Coordinate report promotions and content migrations between environments.

Performance & Optimization

• Tune configurations for large datasets and complex queries.
• Collaborate with EDW DBAs and ETL teams to optimize queries, indexes, and data models.
• Identify and resolve long-running or failed reports.

Change & Release Management

• Support report and platform releases following ITIL or SDLC processes.
• Promote content using Cognos deployment packages.
• Maintain rollback procedures and disaster recovery readiness.

Compliance & Federal Reporting Support

• Support CMS-required reports (e.g., T-MSIS, MBES/CBES, financial and program integrity reporting).
• Ensure reporting availability and timeliness for federal and state audits.
• Document configurations, processes, and operational procedures.

Collaboration & Support

• Work with report developers, business analysts, and data modelers.
• Provide Tier 2/Tier 3 support for Cognos-related incidents and service requests.
• Assist end users with access issues and basic report execution troubleshooting.
• Create and maintain platform documentation, runbooks, and standard operating procedures.
• Participate in release planning, environment coordination, and cross-team meetings

Requirements

Technical Skills

• Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or related field, or equivalent experience.
• Strong understanding of Tableau security, permissions, licensing, and performance tuning.
• 5+ years of experience administering IBM Cognos Analytics (or Cognos BI).
• Strong knowledge of Cognos/Tableau architecture, security, and deployment.
• 5 years of experience administering Tableau.
• ForgeRock integration/SSO technology.
• Proficiency in SQL and understanding of relational data models.
• Experience supporting large enterprise data warehouses.
• Familiarity with Linux and/or Windows server environments.
• Experience with job scheduling, monitoring, and performance tuning.

Medicaid / Healthcare Experience

• Experience supporting Medicaid, MMIS, or healthcare data environments.
• Understanding of claims, eligibility, provider, and financial data domains.
• Familiarity with HIPAA, CMS, and state Medicaid reporting requirements.

Preferred Qualifications

• Experience with Medicaid Enterprise Data Warehouse or MITA-aligned systems.
• Exposure to T-MSIS reporting and CMS federal submissions.
• Knowledge of DataStage, Informatica, or other ETL tools.
• Experience with cloud environments (AWS, Azure, or GCP).
• ITIL or relevant technical certifications.
• Tableau certification (e.g., Tableau Server Certified Associate or Professional)
• Familiarity with CMS reporting, Medicaid data domains, or program integrity analytics.
• Experience with monitoring tools and automation/scripting (PowerShell, Python, or similar)

Soft Skills

• Strong troubleshooting and analytical skills.
• Ability to communicate technical issues to non-technical stakeholders.
• Attention to detail and strong documentation habits.
• Ability to work in regulated, audit-driven environments.
• Comfortable supporting mission-critical reporting systems.

Work Environment

• Works closely with data warehouse, security, and application teams.
• Subject to background checks and data access agreements due to PHI exposure.
• Support on-call or after-hours maintenance for upgrades or critical issues.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 
In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 
Bring your authentic self to work 
Grow and thrive, both personally and professionally 
Make a difference with our clients, in our communities, and with the millions of people we support 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $85,470 - $111,000.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.