Design and implement application platforms, focusing on customer communication management, while automating processes and ensuring system reliability and performance.
Description and Requirements
The Team You Will Join
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life. Sound like a team you'd like to work with? Join us!
The Opportunity
The Sr Enterprise Infrastructure Engineer is responsible for the design and implementation of application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms such as enterprise search and document generation/workflow products like Quadient, xPression, Documaker, WebSphere Application Server (WAS). This is an exciting opportunity to gain and provide expertise on these key business platforms, identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio, and develop cross-functional expertise.
Success in this role requires knowledge of core infrastructure, along with problem-solving, leadership, and communication skills. Additionally, a continuous learneing with automation mindset is needed to automate manual processes, including handling service requests, configurations, installations, deployments, monitoring, etc.
How You'll Help Us Build a Confident Future (Key Responsibilities)
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
The expected salary range for this position is $88,100 - $127,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$88,100 - $127,500
#BI-Hybrid
The Team You Will Join
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life. Sound like a team you'd like to work with? Join us!
The Opportunity
The Sr Enterprise Infrastructure Engineer is responsible for the design and implementation of application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms such as enterprise search and document generation/workflow products like Quadient, xPression, Documaker, WebSphere Application Server (WAS). This is an exciting opportunity to gain and provide expertise on these key business platforms, identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio, and develop cross-functional expertise.
Success in this role requires knowledge of core infrastructure, along with problem-solving, leadership, and communication skills. Additionally, a continuous learneing with automation mindset is needed to automate manual processes, including handling service requests, configurations, installations, deployments, monitoring, etc.
How You'll Help Us Build a Confident Future (Key Responsibilities)
- Design, implement, and maintain application platforms, ensuring reliability, scalability, security, and performance of infrastructure components.
- Create complex integration solutions through collaboration with engineers and application teams.
- Design systems with redundancy and failover mechanisms to ensure high availability and minimize downtime.
- Collaborate closely with engineers, application teams, architects, and other stakeholders to provide technical guidance and ensure seamless integration of systems.
- Plan and implement operating system, software, and application platform upgrades, including vulnerability remediation, to maintain system integrity and security.
- Analyze infrastructure capacity and collaborate with Capacity Management, Production Management, Application Development, and Business Teams to ensure resources meet future demand.
- Prepare and update technical documentation, including architecture diagrams, system configurations, and SOPs.
- Monitor system performance, identify issues, and implement resolutions efficiently to minimize service interruptions.
- Identify opportunities within infrastructure-related services to enhance process efficiencies through automation.
What You Need to Succeed (Required Qualifications)
- 7+ years of combined experience in designing, developing, testing, deploying, and managing complex enterprise infrastructure platforms built on Java, Python, WebSphere Application Server, Liberty, or Apache Tomcat, etc.
- 3+ years of experience on CCM and Document Generation platforms, examples can include but not exclusive to Quadeint , xPression or Documaker.
- Proficiency in automation tools like Ansible, Python, and/or Unix shell for configuration management and orchestration.
- Strong troubleshooting and log/performance analysis skills.
- Strong communication skills with the ability to communicate clearly and effectively.
What Can Give You an Edge (Additional Skills)
- Experience or working knowledge of AI/ML-based proactive solutions in automating monitoring, detecting, and resolving infrastructure and platform anomalies.
- Experience with containerizing applications and deploying on OpenShift.
- Knowledge of Azure cloud platform.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
The expected salary range for this position is $88,100 - $127,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$88,100 - $127,500
#BI-Hybrid
Top Skills
Ansible
Apache Tomcat
Azure
Java
Liberty
Python
Websphere Application Server
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