Senior Engineering Manager Conversational AI

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are looking for an exceptionally skilled and driven Senior Engineering Manager Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots.

As a Senior Engineering Manager at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

As a Senior Engineering Manager, you will:

• Oversee digital engineering projects, ensuring successful delivery within scope, budget, and timeline.

• Shape long-term plans, technology adoption strategies, and innovation initiatives to drive digital transformation.

• Provide technical leadership, guiding the team in best practices, optimizing development processes, and resolving technical challenges.

• Partner with senior leadership to define and execute the digital engineering strategy and roadmap in alignment with business objectives.

• Contribute to solution design and architecture, collaborating with product teams, architects, and senior engineers.

• Engage with key stakeholders—including business leaders, clients, and partners—to gather requirements, clarify expectations, and align priorities.

• Establish and enforces quality assurance processes to ensure the delivery of high-performing, reliable digital solutions.

• Champion continuous improvement by identifying opportunities for enhancement, refining processes, and optimizing development workflows.

• Lead a few teams of software engineers, provide mentorship, foster professional growth, and ensure team effectiveness.

Required Qualifications

• 5+ years of experience managing engineers

• 10+ years of experience with designing and building software engineering solutions in cloud environments

• 10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc.

• 10+ years of experience with APIs, microservices, and modern software patterns

• 5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders

• 5+ year(s) of experience independently managing deliverables

Preferred Qualifications

• Strong communication skills, capable of

• Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

• effectively articulating technical and strategic concepts to multiple stakeholders.

• Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.

• Experience developing and supporting voice and text chatbots.

• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

Education

• Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.