Senior Operations Engineer, NSO (Network and Systems Operations)

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 83.7 million monthly active users (MAU), as of May 2025 across more than 150 countries. 

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). 

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above. 

The Network and Systems Operations (NSO) team is part of the Developer Experience department at Life360. The NSO Team’s mission is twofold: first, to provide world-class observability infrastructure and tooling for Life360’s 325+ engineers; second, to provide L1 service support and drive incident management.

This role will monitor the day-to-day operations of Life360’s services while also working to improve our overall observability and reporting capabilities. Life360’s system contains dozens of microservices, all of which are candidates for observation, tracking, and reporting. Onboarding new services and maintaining visibility of metrics for existing services are part of your responsibilities. 

This position is part of a strongly-knit team where good communication is a must. Life360 has on-call responsibilities for all engineers, which this position both supports and participates in. Responding to alerts as they come in, methodical execution of runbooks, and escalation of major issues to service owners will be daily events. 

The ability to quickly understand large systems at scale is critical. Thinking creatively about our system, gaining strong familiarity with the tools we use to maximize their benefits, and finding ways to automate manual tasks are behaviors that will elevate great engineers in this role.

For candidates based in the US, the salary range for this position is $117,000 to 172,000 USD. For candidates based out of Canada, the salary range for this position is 126,000 to 147,500 CAD. Note: Please be aware that the job title for positions in Canada will be "Developer" in lieu of "Engineer." We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

• Use tools such as Prometheus, Grafana, and Datadog to create and maintain observability infrastructure and tooling, including creating alerts, production reporting, and writing documentation. 
• Manage observability infrastructure. 
• Serve as a member of “follow the sun” L1 on-call support, working alone or with teammates to answer pages for all onboarded services and resolve or escalate issues in a timely manner. 
• Utilize anomaly detection and alerting, respond to alerts in PagerDuty, drive incidents to their conclusion, and lead the effort to strengthen the system based on post-mortem action items.
• Coordinate cross-team and cross-functional efforts with processes, documentation, and tooling to ensure operational excellence. 

• Bachelor's in Computer Science, Engineering, related field or equivalent practical experience
• 5+ years experience writing/reading/debugging code in one or more languages, such as: Java, Python, Shell, Ruby
• 5+ years experience working with large-scale distributed systems and managing Linux-based systems in a cloud like AWS
• In depth experience with large scale observability and reporting systems (New Relic, Datadog, ElasticSearch, Prometheus, etc)
• 3+ year(s) experience with solutions such as Docker, Kubernetes, system virtualization, cloud monitoring and logging
• 3+ years experience with IaC and config management tools such as Terraform, Cloudformation, Chef, Ansible, and similar.
• Experience working as part of a team, using analytical, problem-solving skills
• Excellent troubleshooting and attention to detail
• Ability to quickly learn new technologies and follow industry trends
• Ability to analyze and optimize high-traffic internet applications

• Competitive pay and benefits
• Medical, dental, vision, life, and disability insurance plans (100% paid for US employees). We offer supplemental medical and dental plans for Canadian employees.

• RRSP plan with DPSP company matching program 

• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company-wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle

Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference. 

• Be a Good Person - We have a team of people with high integrity who you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High-Intensity High Impact - We do whatever it takes to get the job done. 

We believe that different ideas, perspectives, and backgrounds create a stronger, more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal-opportunity employer and value diversity at Life360. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences creates a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the qualifications below, you should still seriously consider applying!