Senior Employee Relations Advisor

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Senior Employee Relations Advisor to join our People Services team in the London office. This role suits someone who is passionate about all things ER, but also wants the unique opportunity to have an impact on Wise’s mission and support our Wisers, Leads and wider teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey.

This role will report to our EMEA ER Regional Lead, also based in London.

Your mission: 

As one team, our vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in London, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates.

You’ll also provide input on team goals, KPIs, efficiencies, process improvements and future optimisation of our People Services team, through deliverables in local and global projects.

Here’s how you’ll be contributing to the team:

• Being a trusted and accountable advisor supporting end-to-end ER matters within dedicated business functions. Supporting and advising Wisers and Leads through a significant volume and range of situations, including complex cases (from internal conflict management to external escalated cases). You will also balance our exposure and appetite to risk in the process.

• Partner with ER Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI, legal considerations and best practice.

• Collaborate with People Partners to complement their functional business insights with your ER data and expertise.

• Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.

• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the other SME’s to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.

• Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.

• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.

This role will give you the opportunity to:

• Contribute strategic thinking towards the bi-annual planning cycles: collate data on stakeholder’s team performance, share ideas for improvements and lead new projects.

• Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customisation outlook.

• Maximise advisory impact and partnership: collaborate with the People Partners and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.

About you:

• Strong HR experience: previous and demonstrable experience in a HR Advisor / ER Specialist role within EMEA, owning and advising on a range of ER matters end-to-end. Including (not an exhaustive list); advising on capability and conduct cases, absence cases, supporting grievances, advise on and support with change management decisions, carrying out Exit Interviews and on the rare occasion support with DSAR’s and external claims including ACAS and Employment Tribunals.

• Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases. 

• Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously. This is a team effort but each Wisers contribution is crucial to Wise’s ongoing success.

• Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs.

• A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner.

• Adaptable: you’ll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead.

• Collaborative: with tested communication and facilitation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions.

• Eagle-eyed attention to detail

• Ability to deal with confidential information in a professional manner

• Courageous and calm in challenging situations

• Tech savvy: Ideally familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow.

Some extra skills that would be great:

• Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats.

• Belgium Employment Law Knowledge: Experience of the application of Employment Law in Belgium

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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